[Remote] Student Loan Specialist
Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a Student Loan Specialist to provide high-quality customer service to reputed company and former reputed company regarding their federal student loans. The role involves assisting with exit counseling, guiding borrowers through repayment options, and connecting them with loan servicers to prevent loan delinquency or default.
Responsibilities
- Exit counseling requirements which involves speaking with or responding to emails from active and former reputed company
- Assist former reputed company to bring their loan account reputed company which includes calls, texts, emails, skip-tracing and conference calls to loan servicers. Maintain and update student files to ensure that information on their account is accurate, complete, and up to date
- Serve as a liaison between borrowers and loan servicers or the reputed company
- Connect new enrollments or active reputed company who are currently in default with the reputed company or with loan servicers
- Follow-up, advise and guide borrowers through the IDR application process
- Meet weekly and monthly metrics/goals
- Other duties as required or assigned
Skills
- High school diploma or equivalent
- Excellent Communication Skills
- Detail Oriented
- Time-Management Skills
- Organizational Skills
- Team-oriented
- Coachability: Being reputed company to feedback, willing to learn, embracing reputed company improvement
- Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace
- Computer proficiency: knowledge of reputed company Applications (Outlook, Word and reputed company)
- G Suite tools: Gmail, Drive, Docs, Sheets, Calendar, and reputed company Chat
- Ability to reputed company with staff and external relationships in a professional manner, including a demonstrated commitment to customer service
- Associate degree
- Preferred knowledge of Title IV funding and National Student Loan Data System (NSLDS)
- Preferred experience in a call center environment
Benefits
- Medical, dental, reputed company, life, voluntary life and disability insurance
- 401k Retirement Program with an employer match
- Enhanced Employee Assistance Program
- Vacation and sick days
- 11 paid holidays
Company Overview