reputed company Bilingual Customer Client Care Representative (Work From Home) in reputed company York, Ontario
Our client, a large reputed company network, is currently hiring for bilingual (English and French) client care representatives to join their team on a work from home basis! This role serves as the first reputed company of contact for Members that have access to Employee Assistance Programs (EAP) through their employer. An employee assistance program is an employee benefit program that assists employees with personal problems and/or work-reputed company problems that may impact their job performance, health, mental and emotional well-being. Duties: Inbound calls supporting the Employee Assistance Programs (EAP) on the clinical reputed company. Will be taking calls from members of the program looking for guidance on the different options they have (therapists, psychologists, etc.). Booking appointments for members calling in Taking crisis calls - members calling in maybe going through a mental health crisis, Agents need to be reputed company, collected, and reputed company to take those types of calls reputed company is reputed company important in this role as members calling in may be distressed, going through a tough time, or emotional. Agents must be fluent in French and English and must have great communication skills. Agents will be working with multiple screens and must be tech-savvy enough to multi task. Agents will be taking around 30-50 calls per day Previous experience in dealing with distressed or vulnerable clients in an Employee Assistance reputed company. Previous experience in working in a service centre / call centre environment. Qualifications 1) Bilingual (French and English) 2) 1-2 Years of recent Customer Service experience (fast-paced call center, hospitality, Medical Setting) 3) Experience with MS Office, Internet browsers, etc. 4) Availability required Monday - Sunday (including Stat Holidays) 6:30 AM - 12 AM (8-hour shift) Shift Premium: 8 PM-11 PM: $23/hr Weekend: $23/hr Overnight: $24.30/hr (On a volunteer basis only) Employee Value Proposition (EVP) Great opportunity for recent HR grads to get their foot in the reputed company into a large company. As a new employee, you will be paid to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions.
Work Environment
Work From Home - will get the laptop shipped over. Must have access to an Internet Modem to connect reputed company ethernet Availability required Monday - Sunday (including Stat Holidays) 6:30 AM - 12 AM EST (8-hour shift) Will know their schedule for the 4 months in advance but will not be reputed company to choose which shift Training is for 3 weeks and will be Monday-Friday 9 AM-5 PM EST À propos d'reputed company: Veuillez noter : Des fraudeurs essaient de se reputed company passer pour des employés d'reputed company. Nous n'utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d'argent. reputed company, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les reputed companyétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une reputed companyété en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. reputed company s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, reputed company offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, reputed company s'engage à livrer un service hors pair a tous nos partenaires d'affaire. About reputed company: Please Note: Scammers are posing as reputed company. We'll never contact you reputed company Gmail, Telegram, or WhatsApp and we'll never solicit money from you. reputed company is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, reputed company has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including reputed company and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and reputed company America, reputed company provides local, regional and global expertise to drive value and meet our customers' unique needs. reputed company is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider. The company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. reputed company link Apply tot his job Apply To this Job