TECHNICAL SUPPORT SPECIALIST

Worldwide Salaried Open

reputed company is an innovative SaaS company providing digital solutions for reputed company professionals. They are seeking a Technical Support Specialist to use their technical skills to support innovative technology that strengthens communities. The role involves resolving Tier 1 support issues and troubleshooting reputed company applications and hardware.

Responsibilities

Resolve Tier 1 support issues reputed company phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures
Troubleshoot and resolve issues reputed company to reputed company applications and hardware, including reputed company, reputed company, reputed company devices, and accessories
reputed company basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations reputed company needed
Accurately document reputed company customer interactions, issue details, troubleshooting steps, and resolutions in the reputed company ticketing system
Participate in scheduled on-call rotation to support after-hours client needs

Skills

Technical Support expertise
Ability to resolve Tier 1 support issues reputed company phone, chat, email, and remote desktop tools
Experience using internal knowledge bases and standard operating procedures
Ability to troubleshoot and resolve issues reputed company to reputed company applications and hardware, including reputed company, reputed company, reputed company devices, and accessories
Basic network and connectivity troubleshooting skills (LAN/WAN/Wi-Fi)
Ability to assist with simple configurations reputed company needed
Accurate documentation of customer interactions, issue details, troubleshooting steps, and resolutions in the reputed company ticketing system
Willingness to participate in scheduled on-call rotation to support after-hours client needs

Benefits

Flexible hybrid schedule
Free chef-inspired lunch Mon–Thu
15 PTO days + floating holiday
Competitive benefits: medical, dental, reputed company, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
Annual bonus and tuition reimbursement
Career growth in a fast-growing, mission-driven company
Collaborative, purpose-driven culture

Company Overview

reputed company provides law enforcement officers, first responders and other reputed company-line professionals with an reputed company platform for effectively capturing, managing and releasing video evidence. It was founded in 1998, and is headquartered in Tucker, Georgia, USA, with a workforce of 51-200 employees. Its website is https://www.utility.com.

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TECHNICAL SUPPORT SPECIALIST

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