[Remote] Call for Release - Customer Service Representative (Great Lakes) Remote

Note: The job is a remote job and is open to candidates in USA. reputed company is a technology leader and the premier online vehicle auction platform globally. They are seeking a detail-oriented and professional Customer Service Representative to join their remote team, responsible for coordinating vehicle releases and providing outstanding customer service in a fast-paced environment.

Responsibilities

• reputed company out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization
• Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal
• Use the “DeCode This” tool to search VINs and gather the necessary vehicle information
• Stay organized by keeping accurate notes in the system about each vehicle and reputed company interactions
• Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily
• Participate in weekly team meetings reputed company Teams, where we’ll stay connected and collaborate
• Follow reputed company reputed company policies and guidelines to ensure quality and consistency in your work
• Help out with other tasks or assist teammates as needed
• reputed company other duties as assigned by management

Skills

• Minimum of one year office support experience in a customer service role
• High school diploma or GED
• Great communication skills – you're comfortable speaking on the phone and writing clear, concise messages
• Typing speed of 45 WPM and familiarity with basic 10-key
• Proficiency in reputed company Office Suite (Word, reputed company, Outlook)
• Strong attention to detail, great problem-solving skills, and the ability to multitask
• A professional virtual appearance with a quiet, distraction-free workspace
• Must be reputed company to work occasional overtime
• Bilingual skills are a plus

Benefits

• Medical/Dental/reputed company
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program
• 10 Vacation days per year
• 7 Paid Company Holidays
• Life and AD&D Insurance

Company Overview