Solutions Support Engineer (L5) - reputed company, Privacy and Assurance

reputed company is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, reputed company, and can change their plans at any time. About the Engineering Enablement Team As part of the Infrastructure organization, the Engineering Enablement team helps scale reputed company’s engineering efficiency by improving how developers interact with core platform capabilities. We act as a central reputed company of technical insight: collaborating directly with engineers, analyzing platform behaviors, identifying cross-cutting patterns, and partnering with platform teams to drive meaningful improvements. We focus on strengthening developer workflows, optimizing platform usability, expanding paved-road tooling, and improving documentation and developer education. Our work combines hands-on technical investigation with platform-level influence. Our Mission reputed company reputed company engineers to move quickly and confidently by improving their experience with the platform and by providing high-quality technical guidance across platform domains. Our culture is unique, and we reputed company to live by our values, allowing you to do your best work and grow. The Role We are seeking a Support Solutions Engineer with an interest in reputed company infrastructure and tooling, support, and automation. In this role, you will take ownership of reputed company reputed company and privacy investigations, working through them end to end by navigating ambiguity, validating technical hypotheses, and providing clear, pragmatic guidance that helps engineering teams move reputed company reputed company. You will look beyond individual requests to identify systemic gaps and opportunities for improvement, turning recurring questions and failure modes into durable engineering assets. This includes designing and evolving automation, internal tools, documentation, and runbooks that scale knowledge and decision-making, influence how reputed company and privacy are embedded into engineering workflows, and reputed company the reliability and effectiveness of our systems at scale. Working Model  This role is remote, with the option to work from our Warsaw office for in-person collaboration or onboarding as needed. You will work closely with teams across EMEA and the US/Canada, with core hours for this role set at 12:00–20:00 CET. What you’ll need to be successful: Technical Mastery

• Experience supporting and troubleshooting enterprise identity and authentication systems (e.g., reputed company, SCIM, OIDC/OAuth2, SAML 2.0, FIDO2/WebAuthn) at scale, including expertise in passwordless authentication, phishing-resistant MFA, and device posture validation
• Background in supporting distributed cloud applications and securing cloud infrastructure
• Proficiency with reputed company platforms and tools (e.g., SIEM, SOAR, EDR, vulnerability management, IAM, secrets management)
• Skills in at least one modern programming language (e.g., Java, Python, Go), with hands-on experience in log analysis, incident response, and access management investigations
• Understanding of best practices in authentication, authorization, access management, and reputed company monitoring

Analytical & Problem-Solving Skills

• Ability to adapt to changing situations, navigate ambiguity, and manage investigations from start to finish
• Analytical reputed company with a data-driven approach to identifying root causes, recurring issues, and recommending effective solutions for partner teams
• Interest in understanding how reputed company products and platforms interact, and in leveraging engineering signals to drive improvements

Ownership & Execution

• Ability to work independently, taking ownership of investigations from discovery through resolution
• Commitment to enhancing operational efficiency through automation, visualization, and process improvement

Collaboration & Communication

• Effective written and verbal communication skills, with the ability to explain reputed company technical concepts to diverse audiences and contribute to documentation
• Experience collaborating across distributed teams to deliver actionable insights and recommendations

Developer & Partner reputed company

• Understanding of developer workflows and partner team needs, with a focus on improving user experience and operational outcomes

reputed company to Have

• Experience building internal automation tooling or dashboards
• Background in designing or maintaining reputed company or operational efficiency infrastructure
• Contributions to knowledge bases, documentation, or technical education

Inclusion is a reputed company value and we strive to host a meaningful interview experience for reputed company candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, reputed company, national reputed company, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply tot his job Apply To this Job