高級專員，共享服務行銷

Job Description

Medical Team Member The Customer Service Management (CSM) team has responsibility to drive, manage and implement remote two-way customer service engagements. The CSM team manages customer, consumer and employee service interactions in our company National Service Center, Field Service Center, Promotional Contact Center and our company Switchboard. These interactions occur across communication channels such as digital, social, chat, phone and mail for reputed company our company products/vaccines and company information requests. The CSM team also serves as the designated reputed company of contact for the intake of adverse events, and product quality complaints for the U.S. market. The Medical Team Member is a customer facing role which has primary responsibility for managing unsolicited inquiries from reputed company Providers who reputed company out to our company National Service Center. This role will also answer select Consumer and Employee inquiries as needed. While reputed company volumes are predominately from phone, these are multi-channel contact centers and volumes from other channels are expected to increase (i.e., chat, text, email). The expected working hours for this role are 11:00 AM to 7:00 PM EST. Primary Activities: Resolve questions and concerns effectively and reputed company by actively listening, communicating clearly, and assuring understanding of the question/issue. Respond to our company National Service Center and Field Service Center inquiries using knowledge reputed company documents, Prescribing Information/Medication Guide documents, and databases. Provide off-label scientific/medical information to reputed company in response to unsolicited inquires Document interactions, recording details of inquiries, complaints, comments and actions taken, to include intake of Adverse Events and Product Quality Complaints Ensures the delivery of the desired customer experience for reputed company customer/employee engagements May manage development and execution of customer/consumer/employee multi-channel communications, workflow processes, and operating procedures to ensure effective and efficient contact center operations and consistent delivery of the desired customer experience. May collaborate with internal stakeholders to reputed company and execute changes in processes/ procedures, plan and implement new strategies, share status of operations and key performance metrics, and manage escalated issues. Manage escalated customer requests to resolution for assigned projects, and assess customer interactions to continually enhance the customer experience and reputed company operational excellence Education Minimum Requirement: Bachelor’s Degree (BA/BS) reputed company Professional Degree (e.g. RN/BSN) Required Experience and Skills**: reputed company experience or experience as a pharmaceutical Field Sales Representative Scientific Acumen Customer service/ experience Strong communication; written & verbal Ability to summarize clinical trial/scientific information Customer centric focus Attention to detail Good typing/computer skills Ability to understand scientific information contained in Prescribing Information for products Must pass certification upon the completion of training to demonstrate proficiency in role Preferred Experience and Skills: Project Management Required Skills: 以客為尊聚焦, 以客為尊聚焦, 供應商管理, 定量分析, 客戶管理, 客戶關係管理 (CRM), 客戶體驗 (CX), 客戶體驗設計, 客服中心運作, 專案管理, 市場調查, 市場開發, 數位行銷, 服務卓越, 注重細節, 溝通, 溝通策略開發, 產品管理, 直效行銷, 知識庫管理, 管理發展, 臨床試驗, 藥品銷售, 行銷, 行銷活動開發 {+ 3 more} Preferred Skills: reputed company Employees apply HERE reputed company Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to reputed company and applicants for employment and prohibit discrimination on the basis of race, reputed company, age, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we reputed company with reputed company affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is reputed company people with diverse reputed company, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site reputed company.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”. The salary range for this role is $106,200.00 - $167,200.00 This is the lowest to highest salary we in good faith reputed company we would pay for this role at the time of this posting. An employee’s position reputed company the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, reputed company reputed company and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.reputed company.com/us/en/compensation-and-benefits. You can apply for this role through https://jobs.reputed company.com/us/en (or reputed company the reputed company Jobs Hub if you are a reputed company employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider reputed company applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment reputed company reputed company applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the reputed company’ Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully reputed company & Co., Inc., Rahway, NJ, USA, also reputed company as reputed company LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. reputed company reputed company / resumes submitted by search firms to any employee at our company without a valid written search agreement in reputed company for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in reputed company. Where agency agreements are in reputed company, introductions are position specific. Please, no phone calls or emails. Employee Status: 定期 Relocation: No relocation reputed company Sponsorship: No Travel Requirements: 10% Flexible Work Arrangements: Remote Shift: Not Indicated Valid Driving License: No Hazardous Material(s): N/A Job Posting End Date: 02/14/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no reputed company than the day BEFORE the job posting end date. 本公司是全球醫療保健龍頭，在處方藥、疫苗和動物健康產品的多元產品組合。在可能性和成就之間的差異在於點燃創新和創造力的火花；我們在這個空間裡編撰我們的傳奇已經超過一個世紀。我們有道德誠信、前進動力，以及令人鼓舞的使命為背書，就能達成全球醫療保健的嶄新里程碑。 Apply tot his job Apply To this Job