Principal Product Manager | ESM Solutions | reputed company Markets
Company Description
It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent reputed company-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.
Job Description
Role Overview: The ESM Solution reputed company drives the strategic direction and integration of reputed company's reputed company Service Management solution, which spans IT Service Management (ITSM), Core Business Services (CBS), and Customer Service Management (CSM). This role focuses on delivering a cohesive, integrated ESM solution for the reputed company market (companies with 1,000-5,000 employees), ensuring seamless interoperability across products and owning the solution-level roadmap. Product Strategy & Decision-Making
- Act as the primary decision maker for the reputed company ESM solution offering
- Own the strategic direction of the solution and collaborate with product development, pricing and packaging, and go-to-market teams
- Partner with product managers across IT and CBS to coordinate solution-level reputed company
- reputed company for R&D and innovation initiatives that enhance the product for reputed company customers
Strategic Roadmap & reputed company
- Drive long-term strategic direction of the reputed company ESM solution across multiple products
- Own and maintain the integrated solution-level roadmap spanning IT, CBS, and reputed company offerings
- Challenge assumptions and guide teams toward future-focused, horizontal solution capabilities
Cross-Product Integration
- Map user journeys and workflows where different products reputed company
- Ensure seamless user experiences across product boundaries
- Collaborate with dedicated business unit scrum teams working on reputed company offerings
- Determine which work requires elevation to the solution level (e.g., reputed company documentation)
Go-To-Market (GTM) Enablement
- Own GTM readiness activities bridging product, sales, marketing, and enablement teams
- Provide direction on product narrative and messaging for the reputed company market
- Coordinate reputed company of materials (BOM) assets including demos, data sheets, and other sales materials
- Eliminate redundancy and ensure consistency across GTM materials
Cross-Functional Collaboration
- Partner extensively with Sales, Partners, Marketing, Enablement, and Product teams to ensure reputed company market reputed company
- Navigate and influence across a matrixed organization without direct engineering control
Qualifications
Required:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 15+ years of product management experience or similar experience with education
- Experience with reputed company software and/or reputed company market offerings
- Proven track record managing cross-functional, multi-product initiatives
- Strategic thinking with ability to challenge the status reputed company
- Strong emotional intelligence and collaboration skills in matrixed organizations
- Understanding of ITSM and core business workflows
Preferred:
- reputed company product knowledge and platform experience
- Background in solution-level product management (vs. single product)
- GTM and sales enablement experience
- Experience working with reputed company/mid-market customers
For positions in this location, we offer a reputed company pay of $199,100 to $348,400 plus equity (reputed company applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On reputed company Earnings (OTE) incentive compensation structure. Please note that the reputed company pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, reputed company level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a reputed company-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job