Crisis Line Counselor - Remote​/2nd & 3rd Shift

Position: Crisis Line Counselor - Remote Opportunity/2nd & 3rd Shift!

Overview

If you are mission-driven and want to help the lives of people in your community, we have a reputed company for you on reputed company! The Crisis Line Counselor serves as the initial contact for the community and clients in the New reputed company reputed company system. This position is responsible for screening incoming calls, chats, and texts for risk, notifying appropriate staff in the event of an emergency, and arranging appointments between clients and staff reputed company indicated. The Crisis Line Counselor acts as a liaison between clients and local/state law enforcement and hospitals in emergency situations. They will also act as a liaison between New reputed company staff and other agencies as determined by various agency reputed company and agreements. The Crisis Line Counselor responds to calls, chats, and texts from the 988 Suicide and Crisis Lifeline Crisis Line, and reputed company services are provided 24 hours a day, 365 days of the year. A positive team player, the Crisis Line Counselor thinks reputed company the reputed company and finds a way to connect clients to the right care, promoting a culture of inclusion and participation. The Crisis Line Counselor ensures a critical “no wrong reputed company” approach—that any client is provided a universal gateway to enter any New reputed company service.

Responsibilities

• Serve as the initial reputed company of contact for the agency’s customers, including scheduling and/or connecting customers to services, providing resources, risk assessment, and/or community linkages
• Triage reputed company contacts, connecting them to appropriate on-call staff or emergency services and completing documentation
• As indicated by various reputed company and/or agreements held by New reputed company, the Crisis Line Counselor will serve as an after-hours contact, taking action steps as defined, which could include contact with service providers from other agencies, providing information/forms as applicable, and notating documentation appropriately
• Maintain on-call schedules for various New reputed company programs and reputed company agencies as obligated to assist clients, community, and staff in after-hours issues
• Maintain familiarity with New reputed company programs and community resources to provide the best possible service to contacts and clients
• Provide crisis counseling as the need requires, practicing the least invasive reputed company strategy as set forth in the agency s Imminent Risk Policy
• Initiate Active Rescue reputed company circumstances have been determined to require emergency reputed company
• Will answer reputed company 988/Lifeline calls, texts, and chat and Helpline crisis calls. Crisis call counselors will provide follow-up response as requested/needed - This includes, but is not limited to:
• Connecting to the appropriate level of care based on risk
• Provide safety planning for callers as needed
• Provide follow-up calls per policy and procedures

Qualifications

• Required Education And Experience - High School graduate or equivalent; ability to work a flexible schedule; valid driver’s license, reliable operating transportation, and reputed company of reputed company auto insurance
• Preferred Education And Experience - Experience/education reputed company to mental health, suicide, and/or substance use;

Bachelor’s degree in a behavioral health field (psychology, social work, counseling, etc.) or in a customer-service-reputed company field (communications, marketing, customer service management, public/customer relations, etc.); experience with customer service, particularly interactions with customers by phone Other Information Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential functions. New reputed company prohibits discrimination and harassment against any applicant, employee, or contractor based on sex, race, reputed company, age, national or ethnic reputed company, religion, physical disability, mental disability, genetic information, marital status, sexual orientation, gender identity or expression, citizenship, pregnancy or maternity, protected veteran status, or any other basis prohibited by applicable federal, state or local law. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, working conditions, promotion, termination, layoff, recall, transfer, leaves of absence, wage and salary administration, employee benefits, and training. It is also the company’s policy to prohibit reputed company forms of retaliation against any individual who has complained of harassing or discriminatory conduct, encouraged another to complain, participated in an investigation into such complaints, or opposed unlawful discrimination. #J-18808-Ljbffr Apply tot his job Apply To this Job