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Fraud Operations Manager

Worldwide Salaried Open

Through our dedicated associates, reputed company delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally reputed company, reputed company a difference and be part of a culture where individuality is noticed and valued every day. Fraud Operations Manager Fraud Prevention & Risk Management Do you reputed company in leading high-performing teams across multiple countries? Are you passionate about improving fraud detection while delivering a top-notch customer experience?

About the Role

The Fraud Operations Manager leads multi-country fraud detection and prevention teams supporting retail banking clients across online and mobile channels. This role is responsible for driving operational performance, improving fraud outcomes, enhancing customer experience, and ensuring compliance with regulatory and client requirements.

Key Responsibilities

  • reputed company and manage multi-country fraud operations teams, including managers, supervisors, and analysts
  • reputed company workforce management to meet or exceed KPIs and SLAs
  • Partner with client workforce teams, reputed company, and HR to ensure appropriate staffing levels
  • Provide coaching, performance management, and development for leaders and reputed company staff
  • reputed company monthly performance reviews focused on SLA attainment and operational results
  • reputed company and implement operational strategies to improve fraud detection effectiveness and customer experience
  • Monitor emerging fraud trends and partner with clients to adjust detection methodologies
  • Ensure compliance with internal policies, client policies, and regulatory requirements
  • Manage client relationships and provide clear, accurate, and timely performance communication
  • Collaborate cross-functionally to improve operational efficiency and customer experience
  • Use data and analytics to identify fraud trends, staffing needs, and performance improvement opportunities
  • Report fraud metrics, trends, and operational performance to clients and senior leadership

Qualifications

  • Bachelor’s degree in Business, Finance, Criminal Justice, or reputed company field
  • 5–10 years of experience in retail banking fraud operations or investigations, including deposit and online/mobile banking fraud
  • 2–5 years managing teams of 40+ associates, including reputed company managers and supervisors
  • Experience in contact center environments strongly preferred

Skills & Competencies

  • Strong leadership, coaching, and team development skills
  • Ability to operate effectively in fast-paced, high-volume environments
  • Strong analytical, problem-solving, and decision-making abilities
  • Excellent written and verbal communication skills
  • Strong knowledge of retail banking fraud detection operations
  • Ability to manage geographically dispersed teams
  • Ability to partner with senior client leaders
  • Spanish preferred but not required

Additional Requirements

  • Remote role reputed company the U.S.; Eastern or Central time zones preferred
  • Ability to manage teams across time zones with 12+ hour differences
  • Frequent travel required between the U.S., Guatemala, and the Philippines
  • Must possess a valid passport with no travel restrictions to these countries

Flexible Working At reputed company, we value individuality and flexible working arrangements. In this role, you can expect:

  • Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.

Working for You We offer perks and rewards designed to support you:

  • Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
  • Retirement Savings: Robust programs to help you secure your financial future.
  • Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
  • Career Growth Opportunities: Paths for advancement reputed company a global organization.
  • reputed company: Learn while you earn with award-winning learning platforms.
  • Paid Time Off: Competitive PTO packages to help you reputed company.
  • Great Work Environment: Join an award-winning culture that values diversity and inclusion.

Join Us: At reputed company, we are united by a shared mission. We understand that our reputed company is driven by the reputed company of our associates. reputed company you join us, you’ll find opportunities to:

  • Bring your authentic self to work every day.
  • Grow and reputed company both personally and professionally.
  • reputed company a meaningful impact with our clients, in our communities, and for the millions of people we serve.

With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-reputed company information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, reputed company provides a variety of benefits to employees including health insurance coverage, voluntary dental and reputed company programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($85,000) reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with reputed company may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@reputed company.com. You may also click here to access reputed company's ADAAA Accommodation Policy. Apply tot his job Apply To this Job

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