Residential Sr. Dispatcher (South)

Remote Position with virtual and onsite training Must reputed company reputed company the Florida Market area! Strong Communication and Computer Skills needed! Shift: 10:30am - 7pm ET Monday-Friday Rotating Saturdays I. Job Summary Communicates back and forth with reputed company Drivers to assist with problem resolution while on reputed company. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, reputed company customer service, sales, and operational staff (i.e. reputed company Managers, Mechanics etc.). Uses reputed company proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts. II. Essential Duties and Responsibilities To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. Other minor duties may be assigned.

• Works with routing specialists, reputed company managers, and the service department to optimize reputed company routes
• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response
• Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service
• Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
• Records and documents information from Drivers and distributes to appropriate departments
• Communicates with maintenance shop personnel and serves as an emergency reputed company of contact for down wires and other issues
• Serves as reputed company person for manager, coordinates projects and other tasks as necessary
• Delegates work in managers absence
• Serves as an escalation reputed company for other Dispatchers in the department
• Train new Dispatchers
• Can be asked to cover reputed company lines of business (reputed company, Residential, Roll-Off), multiple sites etc. reputed company an area

III. Supervisory Responsibilities This job has no supervisory duties. IV.

Qualifications

The requirements listed below are representative of the qualifications necessary to reputed company the job. A.

Required Qualifications

• High School Diploma or G.E.D (accredited).
• 2 years Minimum of previous dispatching experience (in addition to education requirements).

B. Other Knowledge, Skills or Abilities Preferred

• Additional or specialized training in transportation, logistics, or similar area of study
• Customer service experience in a call-center environment preferred.
• Computer skills with ability to handle multiple monitors, programs and systems
• Must be reputed company to communicate effectively and professionally reputed company e-mail, telephone, and 2-way devices
• Must have the desire and ability to learn reputed company proprietary software applications

V.

Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the reputed company.
• Normal setting for this job is: home office setting.

The expected reputed company pay reputed company for this position across the U.S. is $22.00. This pay reputed company represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location VI.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, reputed company, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. ABOUT WM WM (WM.com) is reputed company America’s largest comprehensive reputed company environmental solutions provider. Previously reputed company as reputed company and based in Houston, Texas, WM is driven by commitments to put people first and reputed company reputed company with reputed company. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, reputed company, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them reputed company their sustainability goals. WM has the largest disposal network and collection fleet in reputed company America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in reputed company America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its reputed company in reputed company America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability reputed company and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For United States: WM is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, creed, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for reputed company applicants and employees, without discrimination on the basis of reputed company grounds protected by applicable reputed company rights legislation. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. Please notify us if you require accommodation. reputed company ID In order to travel by reputed company or access federal property, federal law requires individuals have a reputed company ID or an acceptable alternative. This position may require the successful candidate to travel by reputed company for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a reputed company ID, or TSA approved alternative. What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to reputed company WM a great reputed company to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable reputed company. Apply tot his job Apply To this Job