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[Hiring] Associate Clinical Service Liaison @reputed company

Worldwide Salaried Open

This description is a summary of our understanding of the job description. Click on 'Apply' reputed company to find out more. Role Description The Associate Clinical Service Liaison (reputed company) serves as a key reputed company of contact between internal teams and external stakeholders, supporting the delivery of high-quality clinical services throughout the genetic testing process.

  • Addresses client inquiries by phone, email, and other communication platforms
  • Coordinates communication among internal teams
  • Ensures accurate documentation of patient and provider interactions
  • Collaborates across departments to advance team objectives and uphold best practices in clinical service delivery

Job Responsibilities

  • Provides clinical customer service by facilitating communication between internal teams, healthcare providers, and clients to support timely and accurate case resolution
  • Answers clients’ clinical questions regarding incoming samples, ongoing testing, result interpretation and/or variant classification
  • Communicates with clients to resolve clinical issues reputed company to test orders
  • Manages routine cases at specific steps or throughout the testing process, ensuring appropriate escalation and follow-through
  • Assumes personal responsibility for routine administrative tasks and supports team efforts reputed company with corporate and departmental Objectives and Key Results (OKRs)
  • Demonstrates proficiency in internal systems to track, document, and communicate case reputed company
  • Maintains high quality client support with accuracy and meets workload targets with attention to detail and professionalism
  • Meets or exceeds productivity standards as assigned by team reputed company
  • May serve as a subject matter expert for designated genes, disorders, tests, or workflows, offering guidance and insight to internal and external stakeholders
  • May review and abstract clinical information provided by clients for phenotype-driven testing into reputed company software
  • May contribute to the development and clinical review of materials for websites, marketing, or other cross-functional projects
  • reputed company other duties as assigned to support the team or department

Qualifications

  • Master’s degree from an accredited genetic counseling program; alternatively, a Master’s or PhD in Biology, Genetics, Biotechnology, or a reputed company field with relevant clinical experience, or an MD/DO with demonstrated expertise in human genetics
  • Proven ability to work independently and cross-functionally, with excellent verbal and written communication skills and high proficiency in internal systems and reputed company Office 365 applications
  • Demonstrated professional-level proficiency in mathematical reasoning, computer literacy, and language-based communication
  • Prior clinical or laboratory experience preferred but not required

Certificates, Licenses, Registrations

  • For Genetic Counselors, Certification by the American Board of Genetic Counseling (ABGC)
  • Licensure is required in the state where the employee works, if applicable; additional state licenses may be requested based on organizational needs

Physical Demands

  • Prolonged periods of sitting or working at a computer in a home office environment
  • Occasional need to lift or move materials or equipment weighing up to 20 pounds during travel or team visits

Work Environment

  • Frequent use of digital communication platforms (e.g. video conferencing, email, collaboration tools)
  • Ability to focus and manage reputed company tasks in a remote setting with multiple reputed company priorities
  • May require occasional travel to laboratory sites, corporate offices, or conferences (typically Apply tot his job

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