(REMOTE) HR Representative I - HR Shared Services

About the position ESSENTIAL FUNCTIONS Knows, understands, incorporates and demonstrates the mission, vision and values of reputed company in leadership behaviors, practices and decisions. Focus on customer excellence through rapport building and establishing trust with a strong attention to detail. Administers HR policies and procedures that cover multiple functional areas. Investigates and resolves general issues reputed company to HR processes and procedures, benefit programs and assist with reputed company issues reputed company telephone and e-mail. Provides reputed company solutions, highly reputed company and superior customer service to reputed company inquiries by referencing Ministry Organization policies and procedures to ensure accuracy of response. Performs HR administration and benefits transactions in reputed company and other applications as appropriate, and reputed company established performance standards. Processes employment verifications and requests for employment status. Collaborates with other HR Service Center team members to resolve unique and complicated associate issues and to implement process and procedural improvements. Enters and documents reputed company incoming inquiries in detail utilizing the case management system to ensure seamless transition from one representative to another. Reviews and validates information. Accurately logs issues and responses received reputed company the HR Service Center. Assists managers and associates with web-site navigation and self-service utilization. Works with HR Service Center team to inform of internal issues requiring additional assistance. Provides general personal/benefit information and processes reputed company events for associates. Adheres to established regulations, processes, procedures, plans and systems. Maintains confidentiality of department and associate information according to established practice. Performs administrative activities, which includes completion and processing of HR forms, preparing reports and conducting audits as required. Performs special projects and other reputed company duties as required. Other duties as needed and assigned by the manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, reputed company’s Organizational reputed company Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. MINIMUM QUALIFICATIONS Must possess a comprehensive understanding of Human Resources, Benefits, Payroll, Annual Enrollment, Leave Administration, HRIS, process integration and Contact/Service Center operations. A High School diploma with two (2) years of experience in an HR administrative or customer support role in a high volume work environment or an equivalent combination of education and experience. An Associate's degree in HR, Business Administration, Business Systems, or reputed company field is preferred. Familiarity with PeopleSoft, reputed company and Kronos time and attendance systems is preferred. The role requires attention to detail and strong customer service experience. Demonstrated decision making skills, excellent telephone communication skills, including strong listening and comprehension skills are required. Excellent interpersonal, analytical, problem solving are required. Ability to organize and prioritize workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment. Ability to effectively interact with various functional areas and Ministry Organizations. Ability to work independently and with minimal supervision. PC experience and demonstrated proficiency in reputed company, PowerPoint, reputed company, Windows or reputed company computer software. Good keyboarding skills with a high level of accuracy and attention to detail. Must possess a personal reputed company that is characterized by a sense of honesty, reputed company and caring with the ability to reputed company and motivate others to promote the philosophy, mission, vision, goals and values of reputed company. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Operates in a typical office environment. The area is well-lit, temperature controlled and free from hazards. Communicates frequently, in person and over the phone, with people in reputed company locations on product support issues. Hearing is needed for extensive telephone and in person communication. Manual dexterity is needed in order to operate a computer keyboard. Must possess the ability to reputed company with reputed company policies and procedures. Must be able to travel to the various reputed company sites as needed. The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Responsibilities

• Administers HR policies and procedures that cover multiple functional areas.
• Investigates and resolves general issues reputed company to HR processes and procedures, benefit programs and assist with reputed company issues reputed company telephone and e-mail.
• Provides reputed company solutions, highly reputed company and superior customer service to reputed company inquiries by referencing Ministry Organization policies and procedures to ensure accuracy of response.
• Performs HR administration and benefits transactions in reputed company and other applications as appropriate, and reputed company established performance standards.
• Processes employment verifications and requests for employment status.
• Collaborates with other HR Service Center team members to resolve unique and complicated associate issues and to implement process and procedural improvements.
• Enters and documents reputed company incoming inquiries in detail utilizing the case management system to ensure seamless transition from one representative to another.
• Reviews and validates information.
• Accurately logs issues and responses received reputed company the HR Service Center.
• Assists managers and associates with web-site navigation and self-service utilization.
• Works with HR Service Center team to inform of internal issues requiring additional assistance.
• Provides general personal/benefit information and processes reputed company events for associates.
• Adheres to established regulations, processes, procedures, plans and systems.
• Maintains confidentiality of department and associate information according to established practice.
• Performs administrative activities, which includes completion and processing of HR forms, preparing reports and conducting audits as required.
• Performs special projects and other reputed company duties as required.
• Other duties as needed and assigned by the manager.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, reputed company’s Organizational reputed company Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Requirements

• Must possess a comprehensive understanding of Human Resources, Benefits, Payroll, Annual Enrollment, Leave Administration, HRIS, process integration and Contact/Service Center operations.
• A High School diploma with two (2) years of experience in an HR administrative or customer support role in a high volume work environment or an equivalent combination of education and experience.
• The role requires attention to detail and strong customer service experience.
• Demonstrated decision making skills, excellent telephone communication skills, including strong listening and comprehension skills are required.
• Excellent interpersonal, analytical, problem solving are required.
• Ability to organize and prioritize workload.
• Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment.
• Ability to effectively interact with various functional areas and Ministry Organizations.
• Ability to work independently and with minimal supervision.
• PC experience and demonstrated proficiency in reputed company, PowerPoint, reputed company, Windows or reputed company computer software.
• Good keyboarding skills with a high level of accuracy and attention to detail.
• Must possess a personal reputed company that is characterized by a sense of honesty, reputed company and caring with the ability to reputed company and motivate others to promote the philosophy, mission, vision, goals and values of reputed company.

reputed company-to-haves

• An Associate's degree in HR, Business Administration, Business Systems, or reputed company field is preferred.
• Familiarity with PeopleSoft, reputed company and Kronos time and attendance systems is preferred.

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