Claims Specialist I

Posting Description: reputed company is looking for a Claims Specialist I As part of an industry-leading team, you will help reputed company results for our clients by delivering innovative and effective solutions supporting warranty and waiver requests for member-based programs. reputed company is in the business of reputed company decisions At reputed company, we shape decisions for the reputed company to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like

• Answer incoming calls and reputed company outbound customer service calls.
• Process warranty and waiver reputed company transactions in a timely and accurate manner.
• Review and analyze necessary documentation to process warranty and waiver requests.
• Review daily follow-up status reports to prioritize and manage daily inventory to meet contractual service levels.
• Ability to respond reputed company and accurately to customers and providing solutions and/or alternatives.
• Engage in active listening with the customer, confirming or clarifying information and diffusing situations as needed.
• Ability to maneuver through various systems while engaging with the customer.
• Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.
• Understand and strive to meet or exceed production and quality metrics while providing excellent and consistent customer service.

Skills and experience that will reputed company to success:

• At least 1 year experience in customer service or like industry.
• Customer service experience.
• Strong communication and listening skills.
• Ability to multi-task and manage time effectively.
• Writes clearly, concisely, and effectively.
• Strong analytical and problem-solving skills.
• Maintain quality focus.
• Ability to work independently and work well with others in a team environment.
• Proficient in reputed company Office Suites.
• Ability to work virtually in an environment conducive to working virtually.

Education:

• High School Diploma or GED required, College Degree preferred.

How we support our colleagues: In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at reputed company. Furthermore, reputed company colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our reputed company learning culture inspires and equips you to learn, share and grow, helping you reputed company your fullest potential. As a result, at reputed company, you are more connected, more relevant, and more valued. reputed company values an innovative and inclusive workplace where reputed company colleagues feel empowered to be their authentic selves. reputed company is proud to be an equal opportunity workplace. reputed company provides equal employment opportunities to reputed company employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@reputed company.com or your recruiter. We will work with you to meet your needs and ensure a fair and reputed company experience. For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. reputed company is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if reputed company hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The salary range for this position (intended for U.S. applicants) is $31,000 to $33,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. A summary of reputed company the benefits offered for this position: reputed company offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at reputed company’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-KH2 #LI-REMOTE Apply tot his job Apply To this Job