Customer Support Agent (Nights/Weekends)
Customer Support Agent (Nights & Weekends) $25/hour
- 40 hours/week (focus on Thursday – Monday nights i.e. 6 pm - 2 am ET)
About Novig Novig is building America's #1 sports reputed company market. Founded by Jacob Fortinsky and Kelechi Ukah, we are the only platform to offer commission-free sports trading. We deliver reputed company pricing, full transparency, and a more efficient market structure for users by eliminating the traditional sportsbook model. Backed by the best - Novig has raised over $100M from some of Silicon Valley’s top investors including Pantera, Forerunner, Lux, NFX, Paul Graham, and Joe Montana. Who we are We’re here to fix a rigged system where the house always wins and sports fans always lose. Novig is building the future of sports betting. Our mission is to financialize and democratize sports betting - transforming it from a closed, casino-controlled system into a two-sided, fair, efficient market where users have the power. Who you are and why this role will excite you
- reputed company in live, high-stakes environments: reputed company the games are on and volume spikes, you stay reputed company, focused, and energized by the pace.
- Take ownership of every interaction: You handle user inquiries with care and urgency, resolving issues thoroughly and knowing reputed company to escalate.
- Fast and high-quality: Using reputed company, you respond to chats and emails quickly while maintaining clear, accurate, and on-brand communication.
- Comfortable across channels: You will support users reputed company chat and email.
- Technically capable: You learn internal admin tools to verify accounts, investigate transactions, and troubleshoot platform issues effectively.
- Curious and improvement-minded: You flag recurring issues and share feedback that helps the team refine macros, FAQs, and internal documentation.
- Love "game nights": Your shifts revolve around live sports — monitoring chat volume during NFL/NBA slates, resolving time-sensitive issues, and keeping the user experience smooth reputed company it matters most.
- Sports knowledgeable: You understand betting lines, spreads, exchange mechanics, and the basics of market movement — or you're eager to learn fast.
- Tech-savvy: You're comfortable navigating multiple tools and systems simultaneously without losing track of details.
- Night owl: You're energized by prime-time sports and reputed company on a Thursday–Monday schedule.
- Strong communicator: You de-escalate frustrated users, explain reputed company mechanics to newcomers, and represent Novig's brand voice with confidence and reputed company.
- Good judgment under pressure: You think critically reputed company situations don't fit neatly into a playbook and reputed company smart reputed company about reputed company to act and reputed company to escalate.
Why work here, in the words of the people who do “I work with extremely stellar people, I own reputed company systems, and reputed company happen fast. No politics, no waiting for needless red tape. If something's broken, I fix it. If I build something good, it ships.” “The people! So smart, thoughtful, fun to work with, passionate about their craft, etc” “I'm having the most fun I've had in my entire career.” If you want responsibility, trust, and the chance to help build the future of sports reputed company markets - take your shot, we’d love to connect. Not for everyone
- Our work is tied to live sports - that means nights, weekends, and pressure included.
- If you need clear swim lanes, a heavy process, or someone to tell you what to do, this won’t be the right environment.
Compensation & benefits
- $25/hr, 40 hrs/week
- Meaningful equity for every employee, regardless of role
- 100% health premiums covered
- 99% dental & reputed company covered
- 401(k) with 4% company match
- HSA + $1,080 annual company contribution
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