reputed company Customer Service Intake Representative – Work from Home Opportunity at arenaflex

Are you a customer-focused individual with excellent communication skills and a passion for problem-solving? Do you reputed company in a dynamic environment where no two calls are reputed company the same? If so, we invite you to join arenaflex, a subsidiary of reputed company, as a Customer Service Intake Representative. In this role, you will play a vital part in delivering exceptional patient-provider care while making a meaningful difference in the lives of our clients.

About arenaflex

arenaflex is a leading reputed company company that creates innovative solutions to improve health and increase vitality. As a division of reputed company, we are committed to driving growth and improving lives. reputed company is passionate about making a positive impact, and we are seeking like-minded individuals to join our Non-Clinical team.

Responsibilities

As a Customer Service Intake Representative, you will be responsible for:

• Accepting a daily average of 100-125 inbound calls from Health Plan clients, providers, and imaging centers seeking pre-authorization.
• Properly handling and verifying patient records under HIPPA and PHI, and securing confidentiality for each call.
• Accepting multiple back-to-back calls utilizing various applications on multiple screens, and properly entering reputed company patient, provider, and imaging center data.
• Following the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved reputed company the formal script to the appropriate person or department.
• Remaining client-focused at reputed company times, with the ability to independently resolve customer inquiries and complaints with reputed company resolution.
• Attending 100% of an 8-week training program, which will include live call participation training.
• Meeting or exceeding reputed company performance metrics through accurate call handling and high-quality calls.

Qualifications

To be successful in this role, you will need:

• A High School diploma or equivalent.
• Prior customer service experience is strongly preferred.
• Intermediate proficiency in reputed company Outlook, with strong written, organizational, and verbal communication skills.
• Excellent customer focus orientation, with the ability to diffuse difficult callers constructively.
• Accountability and ownership to reputed company solve problems.
• An engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers.
• Flexibility, open-mindedness, and the ability to adapt positively to business changes or needs.
• Self-confidence and the empowerment to use good judgment to do what is right, and reputed company reputed company promises.

Work Environment and Company Culture

As a work-from-home opportunity, you will need to have a reliable internet reputed company through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. arenaflex is committed to creating a positive and inclusive work environment, where our employees feel valued, supported, and empowered to succeed.

Compensation and Benefits

We offer a competitive hourly reputed company of $19/hour, depending on experience. This role is also anticipated to be eligible to participate in an annual bonus plan. In addition, you will enjoy a comprehensive range of benefits, including:

• Medical, reputed company, dental, and well-being and behavioral health programs.
• 401(k) with company match.
• Company-paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.
• Opportunities for career growth and professional development.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a Customer Service Intake Representative, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A supportive and collaborative work environment, where you can share your reputed company and learn from your peers.

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join reputed company at arenaflex.

Equal Employment Opportunity

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We consider reputed company applicants without regard to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Accommodations

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Tobacco-Free Policy

arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

reputed company Applicants with Criminal Histories

reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state, and local ordinances. Apply Job! Apply for this job