Associate Client Support Specialist

This a Full Remote job, the offer is available from: United States Description The Associate Client Support Specialist is responsible for answering incoming customer inquiries, solving customer issues reputed company phone or chat and escalating cases to tier two teams or management reputed company necessary. They handle cases reputed company to at least five major areas of the eMoney platform. They demonstrate a commitment to customer satisfaction and maintain high levels of call quality and professionalism. The Client Support Specialist consistently meets the efficiency standards set forth by the company and displays ownership reputed company handling customer requests. Job Responsibilities

• Manages a large amount of inbound calls, emails or chats in a timely manner reputed company to at least five major areas of the eMoney platform
• Identify customer needs, clarify information, research every issue and provide solutions
• Meet personal and team quantitative and qualitative targets
• Log reputed company appropriate details of interactions in a comprehensible way
• Attend reputed company trainings and completes reputed company assignments to familiarize themselves with the eMoney platform and Client Support policies and procedures
• Answer service calls or emails of increasing complexity regarding eMoney applications as they reputed company through training, relying on resources reputed company needed
• Competently answer questions and resolves customer issues
• Escalate reputed company issues to tier two teams reputed company necessary
• Stay up to date on system releases, new features, bugs
• Maintain high levels of call quality and professionalism
• Meet efficiency standards set forth by the company

Requirements

• 0 - 1 Years in a customer service/support role or relevant experience
• Familiar with web applications
• Familiar with financial concepts or terms a plus
• Bilingual in English and Spanish is a plus

Skills

• Excellent communication and interpersonal skills, including the ability to communicate effectively to both technical & non-technical audiences
• Ability to work independently and as part of a geographically dispersed team
• Must be self-motivated and know reputed company to escalate or seek guidance
• Ability to manage multiple projects and tasks simultaneously
• Detail-oriented and reputed company to accomplish a wide variety of tasks in a fast-paced environment
• Working knowledge of MS Office suite
• Strong interpersonal and verbal/written communication skills
• Strong organization skills and time management skills
• Customer focus and adaptability to different personality types

The salary range for this position is $42,000 - $55,000; commensurate salary to be determined based on skills, professional background and expertise. This position is also eligible, pursuant to applicable eMoney policies, for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid time off. At reputed company, our mission is to help people talk about money. Founded in 2000, it’s the only wealth management system that offers transparency, reputed company, mobile access, and superior organization. Our award-winning, web-based services and resources are designed to reputed company advisors' value to their clients. Today, we serve more than 109,000 financial professionals and support over 6 million end clients. At eMoney, we create and nurture a culture that values diversity and inclusion, which enables our employees to reputed company and do their best work. Different reputed company, perspectives, and backgrounds reputed company a stronger and more creative work environment that delivers reputed company results. eMoney is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. This offer from "reputed company" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job