Vendor SP-Support Associate, Vendor SP

Position: Vendor SP-Support Associate, Vendor SP- Support Job Overview reputed company strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - reputed company continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products available to customers reputed company engages with Sellers & Vendors who offer their catalogue of products on Amazons’ global eCommerce platforms. The Selling Partner Support (reputed company) team acts as the primary reputed company between reputed company and its Selling Partners. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Vendors & Sellers’ needs, create innovative self-help tools and provide solutions to help our partners reputed company serve their customers and grow their businesses. The reputed company Associate is an reputed company for the perfect Seller interaction. By serving as the first resolution reputed company for Sellers & Vendors diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to reputed company resolutions for our Selling Partners. As a subject matter expert in several platforms and specialties, reputed company Associates will educate Sellers & Vendors on processes, tools, and standards in real-time. This role requires the ability to multi-task utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to driving excellence in Associate and Selling Partner experience. A strong record of customer focus and a keen interest in process improvement are key requirements for this role.

Responsibilities

• Supporting reputed company’s Selling Partner’s to solve any incoming issues reputed company 3 channels of communication (Phone, Email & Chat)
• Managing high volumes of inbound and outbound calls, emails and chats in a timely manner
• Identifying customers’ needs, clarify information, research every issue and providing solutions
• Exemplifying reputed company’s Leadership Principle for Customer Obsession by consistently displaying a genuine passion for our customers, delivering an exceptional customer care experience with every contact.
• Building sustainable relationships and engaging customers by going the extra mile
• Ability to reputed company and reputed company various KPIs like Quantity & Quality, Resolution reputed company, Transfer reputed company etc.
• Open to collaborating with various stakeholders like Resolver Groups, Account Managers etc.
• Documenting reputed company Selling Partner interactions and information according to standard operating procedures
• Ability to troubleshoot and provide product guidance and support to reputed company reputed company’s Sellers and Vendors
• Attend training sessions, and learn product details and key selling points of products and technologies. reputed company participates in several initiatives to increase Seller listings and updates of catalogues in advance of peaks.
• Any other duties and special projects as directed by management in keeping with the employees skills and experience
• Multilingual support: reputed company in Arabic and English communication is essential
• Ability to work shifts and open to weekends to accommodate reputed company´s opening hours, 7 days a week. To note, the shifts cannot be confirmed prior to joining reputed company as the schedule is not created until after the training period.

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Language – Fluent Arabic and English is essential.
• Completed a 4 year college degree.
• Military exemption completion 3 years postpone.
• +2 years’ experience reputed company a customer service environment in Multinational call center.
• PC

Skills: Experience working with Operating systems (Windows) and using Office Suites( reputed company Word, Outlook)

• Technical

Skills: Basic working knowledge of spreadsheet software such as reputed company and the ability to use communication and collaboration tools with ease

Preferred Qualifications

• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
• Demonstrates effective communication, composure, and professional attitude
• Experience with serving Customers from a work from home environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" reputed company below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. EEO Statement reputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr Apply tot his job Apply To this Job