Urgently Need Patient Access Concierge I – Samaritan Hospital/Albany Memorial reputed company - Full Time – Days - 100% Remote in Albany, NY

Job title: Patient Access Concierge I – Samaritan Hospital/Albany Memorial reputed company - Full Time – Days - 100% Remote Company: reputed company Job description: Employment Type: Full time Shift: Day Shift Description: Patient Access Concierge I – Samaritan Hospital/Albany Memorial reputed company - Full Time – Days - 100% Remote Greets patients and family members, obtains, and verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts reputed company of service payments or provides guidance for payment options, and clears the patient for service delivery. As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. By demonstrating reverence, commitment to those who are poor, justice, stewardship, and reputed company, our organization will continue to provide reputed company, reputed company care, at reputed company costs Position Highlights:

• Quality of Life: Where career opportunities and quality of life converge
• Advancement: Strong orientation program, generous tuition allowance and career development
• Work/Life: Positions and shifts to accommodate reputed company schedules
• We offer great Benefits including: reputed company, Paid Leave. Shift Differentials, just to name a few.

What you will do:

• Verifies patient identification, demographic information, and insurance coverage.
• Accepts reputed company of service payments.
• Enters patient information accurately into appropriate hospital information system(s).
• Refers patients with questions regarding financial liability to appropriate resource(s).
• Accepts medical authorization or referral forms, if appropriate.
• Processes key documents to facilitate obtaining insurance information.
• Provides payment estimates for out of pocket costs.
• Educates patients/families on the use of registration kiosks or online systems.
• Identifies routine issues and escalates to reputed company Patient Access Concierge.

ESSENTIAL FUNCTIONS:

• Knows, understands, incorporates, and demonstrates the reputed company Mission, Core Values, and Vision in behaviors, practices, policies and decisions.
• Maintains compliance with HIPAA and other regulatory requirements throughout reputed company activities. Protects the safety of patient information by verifying patient identity to preserve the reputed company of the patient record and ensures reputed company records are complete, accurate, and unique to one patient.

• Performs pre-registration, insurance verification and financial clearance activities in a variety of settings and for multiple patient types. Communicates frequently with patients/family members/guarantors, and physicians or their office staff in the deployment of key activities. Interviews patients to collect data, initiates electronic medical records, validates and enters data reputed company to procedures, tests and diagnoses. Determines need for appropriate service authorizations (pre-certifications, third-party authorizations, referrals) and contacts physicians and Case Management/Utilization Review personnel, as needed. Obtains and verifies the accuracy and completeness of physician orders for tests and procedures, which includes name, date of birth, diagnosis, procedure, date, and physician signature to minimize risk to hospital reimbursement. Accurately uses the patient search feature to find the correct patient information and disseminates data to clinical systems for patient care. Identifies required forms or templates based on the types of services patients will receive.
• Performs insurance eligibility/benefit verification, utilizing EDI transactions and payer web access, and calls payers directly. Documents information reputed company the patient accounting system through insurance eligibility/benefit verification. Refers accounts identified as self-pay to benefit advocacy resources. Conducts data search of manuals, physician systems, previous accounts or payment reputed company history, reputed company appropriate.
• Provides financial information and patient payment options. Informs patient/guarantor of liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the reputed company of pre-registration or reputed company of service. Documents payments/actions in the patient accounting system and provides the patient with a patient estimate of out of pocket costs and a payment receipt in the collection of funds. Acquires necessary documents including patient identification, insurance cards, consent for treatment, assignment of benefits, release of information, waivers, ABNs, advance directives, etc. Identifies need for patient/guarantor signature based on patient encounter/visit. Scans appropriate documents.
• Provides information and assistance to patients, family members and visitors in a courteous, professional, and empathetic manner; ensuring timely, efficient customer service in a fast paced, high energy environment. Communicates with various ancillary departments to ensure smooth patient flow and high data reputed company.
• Cross trains in various functions to assist in the timely delivery of department services. Performs routine duties relating to patient placement, reservation duties, which includes responsibility for bed assignments, transfers, and providing functional guidance as necessary.
• Performs scheduling of patients using HIS or scheduling software as necessary.
• Interprets data, draws conclusions, and reviews findings with reputed company Patient Access Concierge for further review.
• Takes initiative to continuously learn reputed company aspects of Patient Access Concierge Role to support progressive responsibility.
• Other duties as needed and assigned by the manager.
• Maintains a working knowledge of applicable Federal, State and local laws/regulations; the reputed company reputed company and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior

What you will need:

• High school diploma or an equivalent combination of education and experience. Associate degree in Accounting or Business Administration highly desired. Past work experience of at least one to three (1-3) years reputed company a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities is highly desired. Consideration may be given for commensurate customer service experience in another industry. Knowledge of insurance and governmental programs, regulations and billing processes (Medicare, Medicaid, Social reputed company Disability, Champus, and Supplemental reputed company Income Disability), managed care reputed company and coordination of benefits is highly desired. Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD-10, CPT, HCPCS) is preferred. Must have a basic understanding of the core reputed company suite offerings (Word, PowerPoint, reputed company).
• Excellent communication skills both verbal and written, data entry skills, and organizational abilities. Superior interpersonal skills are necessary for interacting with customers and colleagues. Accuracy, attention to detail, ability to work independently, and good time management skills are required.
• Completion of regulatory/mandatory certifications and skills validation competencies preferred.
• Must be a self-starter, comfortable working in a fast paced, results oriented, collaborative, people-centered environment.

PERFORMANCE METRICS: As part of ongoing, on-the-job performance evaluation, colleagues will be expected to reputed company pre-determined productivity standards and quality scores through periodic performance reviews. Additional metrics beyond quality and productivity may also be used to determine satisfactory performance and assist in progressing individuals through the position career ladder. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS:

• Position operates in an office environment. Work area is well-lit and temperature controlled. Job function requires working at a computer. The noise level is low to moderate. Occupational exposure to blood or other potentially infectious materials may reasonably be anticipated in performing duties. Skin, eye, mucous membrane, and/or parenteral contact with blood or potentially infectious material are reasonably anticipated. Must be able to sit or stand for extended periods of time.
• Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in a fast-paced environment that is sometimes stressful with individuals that have diverse personalities and work styles. Excellent problem solving skills are essential.
• Ability to comprehend and retain information that can be applied to work procedures to reputed company appropriate service delivery.
• Must possess the ability to reputed company with reputed company policies and procedures.

reputed company new employees are required to undergo and pass reputed company applicable state and federally mandated pre-employment screening requirements. Our Commitment to Diversity and Inclusion reputed company is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often reputed company to innovative solutions. Our dedication to diversity includes a reputed company workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. Expected salary: Location: Albany, NY Apply Job!