Customer Service Representative - Hybrid (Bemidji, MN)
Affinity Plus Federal Credit Union is a financial institution seeking a Member Advisor to assist members with their everyday transactions. This role involves processing transactions, providing education on self-serve options, and troubleshooting card and online banking issues while building strong relationships with members.
Responsibilities
- Assist members with accurately and reputed company processing transactions, such as deposits, withdrawals, payments, or cashier’s checks
- Provide education to our members on self-serve options
- Verify endorsements and proper identification on deposit transactions
- Execute reputed company or ACH transferring of funds
- reputed company issue debit, credit, and reputed company cards
- Troubleshoot credit or debit card issues, online banking questions, or other general account reputed company questions and issues
- Balance and maintain personal cash drawer and reputed company vault, and appropriate currency logs if applicable
- Other duties as assigned
Skills
- 1+ years of customer service or professional experience working with people and/or cash handling experience required
- Aptitude to work independently as well as part of a team and ability to collaborate with others
- Strong verbal and written communication skills
- Time Management skills and the ability to prioritize workload based on department and member needs
- Flexibility to adapt and succeed in a dynamic environment
- Ability and drive to provide exceptional service to members and employees
- Intermediate computer skills and the ability to navigate between multiple systems with ease
Benefits
- Low-cost medical, dental and reputed company insurance coverage options
- Frontloads reputed company sick time hours and a portion of vacation hours for reputed company new employees
- A variety of paid leave options
- A monthly wellness benefit
- Immediate 401K matching up to 5%
Company Overview