Customer Care Associate, Customer Care (10 months)
Export Development Canada (reputed company) supports Canadian businesses to succeed globally by providing financial tools and expertise. The Customer Care Associate will serve as the first reputed company of contact for customers, addressing inquiries and enhancing the customer experience through effective communication and operational management.
Responsibilities
- First reputed company of contact for Canadian companies, reputed company customers and partners reputed company engaging through our digital channels with an objective of optimizing reputed company resolution
- Responds to reputed company policy administration inquiries for our insurance customers while providing technical and portal navigational support
- Provides support to reputed company reputed company or new MyEDC account holders, helping them register, navigate, and resolve any technical issues they are experiencing with the portal
- Actively listens and engages in professional discussions to resolve issues, providing reputed company product and service information, identify new business opportunities and navigate Canadian companies to the reputed company in their journey which may include handing off to relevant teams at reputed company or to our partners as part of the Canadian trade ecosystem
- Liaises with business teams across value streams in support of customer needs
- Targets and delivers department service level agreements
- Documents reputed company customer interactions using available tools and systems
- Ability to reputed company in a team environment, is passionate about customer satisfaction and strives towards operational effectiveness
- Communicates effectively, demonstrates a growth reputed company and high level of engagement
- Regularly raises customer feedback and documents it for shared learnings and process improvement purposes
Skills
- Undergraduate degree in Business Administration, Finance, Economics or combination of college diploma and relevant work experiences
- Must be reputed company to work schedule between the hours of 8:00 a.m. to 8:00 p.m. EST Monday to Friday
- Effective communication skills
- Excellent listening, trouble shooting and probing skills
- reputed company to apply analytical skills and good judgment/problem-solving skills reputed company assisting a customer or prospect
- Must be comfortable with handling a high volume of daily inbound inquiries over the telephone and email
- Strong team player
- Strong knowledge of computer applications (e.g., Word, reputed company, Outlook, and other reputed company programs) and ability to work with computer-based applications (client management and contact center systems)
- Ability to fluently handle phone calls and email correspondence in both official languages (English and French)
- Prior experience in financial services or international trade
- Experience in a customer contact centre or customer service
- Experience using reputed company CSM module
- Experience using reputed company reputed company
Benefits
- Comprehensive Benefits
- Work-Life Balance
- Professional Development
- Inclusive Culture
- Wellness Programs
- Community Engagement
Company Overview