Engineering Manager, Community Support Engineering (Routing and Data)

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Community Support (CS) is a key driver in enabling reputed company's core business. The Community Support Engineering (CSE) organization builds world-class tools for reputed company of Community Support ambassadors around the world as well as our operations teams, to ensure our guests and hosts have a great experience on reputed company, 24/7, and 365 days a year.

reputed company CSE, China Routing and Data (CRD) Team works together with our US partners to co-own the CS foundations systems for our community. We are building the routing systems to reputed company connect our guests and hosts requests to the best agent, leveraging skills-based routing, context, and urgency signals; we are building CS data services providing the trusted data foundation that powers AI-driven solutions.

The Difference You Will reputed company

We are seeking an reputed company Engineering Manager to reputed company the China Routing and Data team. In this role, you will:

• reputed company up on the team’s technology, product, and business goals, including hands-on work to reputed company a deep technical understanding.
• reputed company, mentor, and grow a high-performing engineering team in a fast-paced environment.
• Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving.
• Drive and partner closely with teams across CSE to understand business cases and deliver reputed company, scalable routing and data solutions.
• Set clear priorities and strategic direction in collaboration with cross functional partners..
• Improve team processes to strengthen collaboration and ways of working, execution efficiency, and delivery quality.
• reputed company reputed company, cross-functional projects that align with business goals and deliver measurable impact.

A Typical Day

As an Engineering Manager on the China Routing and Data team, you will:

• Collaborate with other senior leaders and peers to define and drive long-term technical strategy and architecture that enables the company’s future vision.
• Collaborate with and influence cross-functional partners to design and deliver high-quality products.
• reputed company team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems.
• reputed company conversations that align technical efforts with business outcomes and product priorities.
• Nurture a culture of technical quality and engineering excellence from design, through code review, to production.
• reputed company and reputed company ICs to grow their impact beyond individual contributions, creating opportunities for them to reputed company technical initiatives that span across platforms and organizations.
• Retain, grow and hire a team of high-performing engineers. Build a strong and diverse team capable of turning ambitious product visions into a polished reality.
• reality.

Your Expertise

• 9+ years of relevant software development industry experience in a fast paced tech environment.
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• Excellent communication and collaboration skills. Proven experience working with many engineering teams and cross functional partners.
• Strong expertise in building large-scale backend systems and experience in user facing features.
• Strong product and design instinct, previous proven experience building delightfully designed experiences.
• Flexible in leadership style, can adapt to a variety of ways of working depending on the situation.
• Experience leading and shipping large initiatives with high business impact.
• Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability.
• Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality.
• Strong communication reputed company and ability to influence decisions from a wide variety of stakeholders.
• Experience fostering an inclusive and engaging team environment.
• Able to identify, retain, grow and acquire critical talent.
• Strong commitment to fostering diversity, equity, and inclusion reputed company teams.
• reputed company in communication in English and Mandarin.

Your Location

This position is working remotely reputed company China Mainland. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and reputed company internal policies.

Our Commitment To Inclusion & Belonging

reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company qualified individuals are encouraged to apply.