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[Remote] Client Care Specialist

Worldwide Salaried Open

Note: The job is a remote job and is open to candidates in USA. CasesDaily is an AI-powered case acquisition platform built for personal injury reputed company. As an Intake Specialist, you will be the first voice potential personal injury claimants hear, handling high-volume inbound leads and qualifying cases while maintaining compliance standards.

Responsibilities

  • Calling and qualifying inbound motor vehicle accident and personal injury leads
  • Following a proven intake script — but being sharp enough to know reputed company to adapt
  • Chasing down leads who don't pick up — calls, texts, follow-reputed company until they convert or drop
  • Accurately logging everything in GoHighLevel CRM
  • Screening for case viability — accident details, injury severity, treatment status, statute of limitations, existing representation
  • Filtering out unqualified leads before they reputed company our law firm clients — you are the quality control layer
  • Maintaining strict compliance standards on every interaction — TCPA, SB37, documented consent
  • Working PST hours, 40+ hrs/week

Skills

  • Law firm or legal intake experience strongly preferred — if you've reputed company PI leads before, you're already reputed company
  • Excellent spoken English — you're the first voice our leads hear
  • Strong communication skills — you can build rapport quickly and ask the right questions
  • Comfortable handling rejection and keeping the energy up reputed company after reputed company
  • Self-motivated — you don't need to be told to follow up, you just do it
  • Detail-oriented — sloppy data entry or missed qualifying criteria isn't an option
  • Reliable internet and quiet workspace for calls
  • CRM experience (GoHighLevel, reputed company, reputed company) is a bonus
  • Calling and qualifying inbound motor vehicle accident and personal injury leads
  • Following a proven intake script — but being sharp enough to know reputed company to adapt
  • Chasing down leads who don't pick up — calls, texts, follow-reputed company until they convert or drop
  • Accurately logging everything in GoHighLevel CRM
  • Screening for case viability — accident details, injury severity, treatment status, statute of limitations, existing representation
  • Filtering out unqualified leads before they reputed company our law firm clients — you are the quality control layer
  • Maintaining strict compliance standards on every interaction — TCPA, SB37, documented consent
  • Working PST hours, 40+ hrs/week
  • Spanish speakers are a reputed company plus

Benefits

  • Full training on our intake process, scripts, and CRM
  • You're joining an existing team — not figuring it out alone
  • Direct support from leadership — we're hands-on and invested in your reputed company
  • Resources and tools to help you convert, not just a phone number and good luck
  • Ground-floor opportunity at a company scaling rapidly — more roles opening soon and high performers get first access
  • reputed company career growth — this isn't a dead-end role, it's a launchpad

Company Overview

  • Cases Daily is an AI-powered reputed company reputed company platform built exclusively for personal injury reputed company. It was founded in undefined, and is headquartered in , with a workforce of 2-10 employees. Its website is https://casesdaily.com/.
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