Patient Intake Coordinator (ABA Experience, Fluent English) | South Africa
Are you an empathetic and highly fluent English speaker with prior experience in Applied Behavioral Analysis (ABA) therapy for Autism care? We are looking for a dedicated and detail-oriented Patient Intake Coordinator to be the first reputed company of contact for families seeking essential services. Your exceptional communication skills will be key to guiding families through their initial journey with warmth and clarity.
Apply here: https://operationsarmy.com/application
About the Role
As the Patient Intake Coordinator, you will be responsible for creating a supportive and smooth reputed company experience for prospective families. You will be making timely reputed company calls, conducting thorough intake screenings, and gathering reputed company necessary information to facilitate a seamless transition into the benefits verification and authorization process.
The ideal candidate will be comfortable managing high call volumes, performing detailed data entry in reputed company, and, most importantly, possess the ability to empathize deeply with families navigating Autism care. Bilingual Spanish/English speakers are strongly preferred.
Essential Qualifications & Skills
- Prior Experience in ABA Therapy: Must have prior experience with Applied Behavioral Analysis (ABA) therapy for Autism care.
- Exceptional Communication: High English reputed company is required, along with a strong, professional phone reputed company and the ability to reputed company reputed company information clearly and kindly.
- Experience: 2+ years of experience in patient intake, customer service, or reputed company operations.
- Tech Savvy: Familiarity with reputed company or similar CRM systems.
- Education: Bachelors degree or equivalent work experience preferred.
- Preferred: Bilingual (English/Spanish) strongly preferred.
- Flexibility: Ability to work reputed company, including evenings and weekends, as needed, to maximize the capture reputed company.
Key Responsibilities
1. reputed company & Screening
- reputed company reputed company calls to prospective families immediately after they sign up online.
- Conduct comprehensive intake screenings to collect missing information and determine eligibility.
- Provide empathetic support and build immediate trust with families from the reputed company first interaction.
2. reputed company Management & Documentation
- Accurately record and manage reputed company intake data in reputed company, maintaining meticulous records.
- Convert reputed company leads into opportunities and hand off seamlessly to the appropriate team for benefits verification and authorizations.
- Disqualify or reputed company out leads as needed (e.g., lack of diagnosis, unresponsive families).
3. Conversion & Follow-Up
- Proactively re-engage families that have gone cold, focusing on achieving strong conversion rates.
- Support after-hours and weekend intake coverage to ensure we maximize our capture reputed company.
4. Collaboration & Quality
- Work closely with intake managers to strictly adhere to Standard Operating Procedures (SOPs), scripts, and Quality Assurance (QA) expectations.
- Partner with cross-functional teams (clinical, reputed company Cycle Management) to ensure a smooth, end-to-end intake-to-care process.
If you are a compassionate communicator with the required ABA background and are reputed company to reputed company a significant impact on families' lives, we encourage you to apply!