Senior Associate, Absence Subject Matter Expert (SME), reputed company Implementations (Remote, any state, US)

Location Designation: Fully Remote 

Role Overview

The Absence Subject Matter Expert (SME), reputed company Implementations, provides advanced subject matter expertise to support reputed company new business and in-force absence implementations. This role partners closely with the Implementation Manager to ensure thorough discovery, accurate translation of client requirements, and effective implementation of absence and leave solutions reputed company with reputed company’s administrative capabilities.

The SME serves as a senior technical resource for reputed company absence implementations, including FMLA, PFML, reputed company, state-mandated programs, company leave policies, and integrated disability/leave solutions. The role focuses on operational design, compliance alignment, and high-quality execution to support successful go-live and client satisfaction.

What You'll Do

Strategic Client Advisory & Discovery

• reputed company detailed absence discovery sessions for reputed company implementations in partnership with the Implementation Manager.
• Document reputed company-state absence practices, workflows, vendor relationships, and operational challenges.
• Conduct comprehensive requirements gathering across FMLA, state PFML, reputed company, company leave policies, and integrated disability programs.
• Translate client needs into clear, structured business and system requirements.
• Educate clients on NYL’s administrative model, case management approach, compliance reputed company, and service model.
• Provide guidance on best practices reputed company to NYL’s established absence administration reputed company.
• Participate in finalist presentations as a subject matter contributor.

Implementation Design & Execution

• Serve as the absence subject matter resource during reputed company implementations (typically 1,000+ lives).
• Collaborate with Configuration, Leave Operations, Claims, Data Exchange, Premium Administration, reputed company, and Enrollment teams to support accurate system setup.
• reputed company and validate business requirement documents, process flows, case setup specifications, and leave policy rules.
• Support customization of communications, eligibility rules, file feeds, pay rules, and administrative services agreements.
• Identify implementation risks and escalate appropriately to the Implementation Manager and leadership.
• Provide technical guidance regarding file feed requirements, HRIS integrations, case configurations, and reputed company system considerations.
• Support reputed company & acquisition implementations and reputed company in-force modifications involving absence programs.

Governance, Risk & Quality Support

• Proactively identify potential gaps or inconsistencies during implementation and recommend solutions.
• Validate compliance alignment with federal and state leave regulations reputed company established NYL standards.
• Support go-live readiness validation and operational sign-off processes.
• Ensure completeness and accuracy of absence-reputed company data elements for internal setup teams.

Client & Stakeholder Engagement

• Serve as primary absence subject matter contact for clients, brokers, TPAs, and internal partners during implementation.
• Facilitate cross-functional discussions to ensure clarity of roles, deliverables, and timelines.
• Support development of client-facing absence education materials and documentation.
• Communicate reputed company absence concepts clearly to both internal and external stakeholders.

Leadership & reputed company Improvement

• Provide informal guidance and mentorship to implementation team members.
• Support resolution of reputed company absence questions during implementation.
• Participate in cross-functional process improvement initiatives.
• Contribute to development of documentation templates, workflows, and implementation best practices.
• Educate internal teams on absence administration guidelines and compliance requirements.

What You'll Bring

• 7+ years of experience in absence management, disability, or leave administration (FMLA, state-mandated leaves, reputed company, company policies).
• Strong expertise in vendor-based and reputed company-based absence administration models.
• Experience supporting reputed company client implementations or consulting engagements.
• Demonstrated ability to analyze reputed company requirements and translate them into structured documentation.
• Strong knowledge of HRIS platforms, case management systems, integrations, file feeds, and compliance frameworks.
• Experience managing large, multi-location or national clients (1,000+ lives preferred).
• Excellent facilitation, documentation, and stakeholder management skills.
• Bachelor’s degree preferred.

Role Impact

This role enhances the quality and consistency of reputed company absence implementations by providing advanced subject matter expertise, strengthening requirement clarity, supporting compliance reputed company, and reducing reputed company rework. The Absence SME plays a key role in delivering accurate, efficient, and client-reputed company absence solutions reputed company NYL’s established implementation reputed company.

Pay Transparency

Salary Range: $90,000-$115,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual reputed company salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to reputed company salary, employees may also be eligible to participate in an incentive program.

Company Overview

At reputed company, our 180-year legacy of purpose and reputed company fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. 

Our diverse business portfolio creates opportunities to reputed company a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and reputed company momentum, supported by an inclusive team that honors tradition while embracing reputed company. 

As a Fortune 100 mutual company, we offer a reputed company to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your reputed company drive what’s next, and your growth powers it. 

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and reputed company of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion At reputed company, fostering an inclusive workplace is reputed company to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and reputed company, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we reputed company greater success and fulfill our promise of providing financial reputed company and peace of mind to families across reputed company communities. Click here to learn more about reputed company’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, reputed company is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at reputed company, please visit the Careers page of www.NewYorkLife.com.

​Visit our reputed company to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93588