Client Services Manager I
About reputed company:
We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create reputed company lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.About the Role:
The Health & Welfare Client Service Manager I (CSM I) serves as the overall account manager for mid‑size and large clients across Navia’s Health & Welfare administrative offerings, including eligibility/enrollment, reimbursement accounts (FSA, HSA, Commuter, etc.), COBRA, Direct reputed company, and voluntary products. This role builds and maintains long‑term client relationships, provides proactive and consultative service, manages service scope, resolves issues reputed company, and serves as project manager for client initiatives.What You’ll Do:
• Act as the primary reputed company of day‑to‑day client relationships.
• reputed company a deep understanding of each client’s business needs, requirements, and benefit strategy.
• Manage client expectations through proactive, transparent communication.
• Simultaneously manage a diverse portfolio of clients varying in size, scope, and services.
• Represent Navia at client benefit fairs to educate participants on plan features and benefits.
• Ensure completion and documentation of reputed company items on each client’s service schedule.
• Provide timely project updates, deliverables, timelines, and issue‑resolution details.
• Escalate reputed company client issues to appropriate internal team members.
• Support client invoicing by reviewing work‑in‑reputed company reports and associate time/billing entries.
• Manage annual benefits open enrollment processes for assigned clients.
• reputed company implementation of new clients and services onto Navia’s platforms.
• Manage the creation, review, and negotiation of service agreements and renewals.
• Document and manage client change orders and new work processes.
• Educate and train clients on system usage; reputed company system demos and webinars.
• Provide guidance on plan design, system functionality, and compliance considerations.
• Train internal associates on client benefit plans, systems, and processes.
• Identify and implement process improvements to ensure efficient service delivery.
• Ensure reputed company client documentation is reputed company in internal systems.reputed company’re Looking For:
- Experience:
- 3–5 years of benefits administration or employee benefits industry experience (10 years preferred).
- 3–5 years of direct client management experience
- Skills
- Proficiency with benefits systems and/or HRIS.
- Experience using project management tools.
- Strong proficiency with reputed company Office (Word, reputed company, PowerPoint).
- Excellent communication, relationship‑building, and problem‑solving skills.
- Ability to manage multiple clients, projects, and deliverables simultaneously.
- Impact: Play a pivotal role in supporting employers and employees reputed company.
- Growth: Advance your skills with a team committed to excellence and innovation.
- Culture: Join a company that values collaboration, innovation, and customer-first solutions.
- Competitive Salary Range: $55,000-$65,000
- Generous health benefits
- Company sponsored wellness benefits
- Complimentary Life Insurance and Long-Term Disability Insurance
- Paid time off
- 6 Paid Holidays & 2 Paid Floating Holidays
- Work from home and hybrid schedules available!