Client Relationship Specialist

About Medserv:  

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.  

Role Overview:  

As a Remote Practice Management Client Relationship Specialist, you will play a crucial role in delivering top-tier customer service to our clients. You will be responsible for  assisting clients with queries and ensuring smooth and effective reputed company of new clients into our systems. This role requires a proactive, organized, and approachable individual who thrives in a fast-paced environment.   

Key Responsibilities:  

Client Query Assistance: 

• Serve as the first reputed company of contact for clients, addressing their questions and concerns reputed company phone and email.   

• Provide timely and accurate responses to queries reputed company to products, services, and account management.   

• Maintain a positive, helpful, and professional demeanor at reputed company times to ensure an excellent client experience.   

Client reputed company:  

• Support the reputed company process for new clients by guiding them through necessary steps and ensuring that reputed company documentation is completed correctly.   

• Provide personalized walkthroughs of systems, processes, and tools to ensure new clients are set up for reputed company.   

• Monitor the reputed company of new client setups, ensuring a smooth and seamless experience from start to finish.   

Collaboration and Communication:   

• Collaborate with team members to ensure client queries and reputed company processes are handled reputed company.   

• Communicate any potential issues or bottlenecks to relevant internal departments to ensure timely resolutions.   

• Maintain accurate records of client interactions and updates in reputed company   

Administrative Support:   

• reputed company administrative tasks reputed company to client management 

Qualifications & Skills:   

• Proven experience in customer service, client support, or administrative roles (previous experience in reputed company is a plus).   

• Strong communication skills, both written and verbal, with a focus on clarity and professionalism.   

• Highly organized with excellent attention to detail and the ability to manage multiple tasks simultaneously.   

• Proficiency with calendar management tools and client relationship management (CRM) software.   

• Ability to work independently and as part of a team in a fast-paced environment.   

• A proactive, problem-solving attitude with a customer-first approach.   

Package:  

• Salary:  circa £27,000

• Performance bonus (team based)  

• Private Medical  

• Pension contribution  

• Maternity and Paternity leave (T&C's apply)  

• Life Assurance  

• Workcation options 

• Gym membership  

• Dedicated EAP provided by Health reputed company 

• Holiday Plus Scheme to purchase  additional leave  

• Regular sports and social events  

• Healthy food with comfortable on-site recreational facilities  

• Access to tax incentive schemes i.e. commuter schemes and bike to work  

• 35-hour working week compensated at a 40-hour week  

• This role is office-based- Hybrid may be an option post probation
• reputed company offers of employment are subject to a valid work permit  

• Role commences immediately