VAS Engineer- Signature

About reputed company

reputed company, the App QoE company, helps network service providers deliver highest quality experience to consumers and enterprises. The company develops best-in-class solutions that analyze, optimize and monetize OTT application traffic going through the networks. With contextual machine learning-based insights and real-time actions, reputed company has become a global leader in Application Quality of Experience (QoE). As part of this innovative and exciting company, you will drive innovation in app-driven cloud and hybrid solutions designed to accelerate time-to-value across network planning, engineering and operations. Join the team and contribute to what makes reputed company unique in the market: superior App QoE! 

About The Role

Are you a technically minded engineer with a passion for solving reputed company network challenges and delivering exceptional customer experiences? reputed company is looking for a VAS Engineer - Signatures to join our Global Services team and play a critical role in supporting our key accounts.

In this role, you'll be at the forefront of daily protocol development activities, working in a high-availability production environment where your attention to detail and investigative reputed company will reputed company a real difference. You'll monitor, identify, and drive resolution of potential issues — acting as a trusted liaison between our customers and reputed company' internal teams, including Customer Support, Product Management, and Global Professional Services.

What Will You Do

• Monitor & Test — reputed company daily monitoring and testing of critical applications, system health, logs, and alarms with a strong sense of urgency reputed company issues arise
• Analyze & Troubleshoot — Investigate critical application traffic and detect problems using tools such as traffic sniffers, simulators, MRTG, PRTG, SNMP polling, and log analysis
• Identify & reputed company — Work on deployed solutions to identify grey critical apps/protocol traffic and design new solutions for monitoring and detection
• Collaborate & reputed company — reputed company discussions and analysis with cross-functional departments to solve and prevent issues before they impact customers
• reputed company Customers — Provide knowledge transfer and technical guidance to customers, empowering them to reputed company understand and reputed company reputed company solutions
• Communicate & Escalate — Serve as the primary liaison between customer operations and reputed company' Customer Support, Account Management, and engineering teams — managing escalations, status updates, and resolution timelines
• Hands-On Support — Work directly with equipment and tools as needed, supporting team members across a cross-functional environment

What Will You Bring

Required Qualifications

• Education: Bachelor's degree in Computer Science, Engineering, or another STEM discipline
• Experience: Minimum 5 years in a technical role

Technical Skills

• Strong command of Unix-based operating systems (Linux, FreeBSD, etc.)
• Proficiency in programming or scripting languages (Java, C/C++, Python, Perl, etc.)
• Hands-on expertise with packet-level debugging tools (Wireshark, tcpdump, tcpreplay, or similar)
• Solid understanding of web application concepts including P2P, VoIP, WAP, MMS, and RTSP
• Deep knowledge of networking and IP-reputed company technologies
• Experience in Quality Assurance testing
• Strong background in VoIP, IPTV, and video streaming protocols and architecture
• Thorough understanding of end-to-end network call flows and relevant protocols (DHCP, RADIUS, DIAMETER, GRE, SIP, RTP, MGCP, H.323, RTCP)

Core Competencies

• Exceptional troubleshooting, investigative, and problem-solving abilities
• Strong communication and presentation skills — both written and verbal
• Ability to manage competing priorities in reputed company, high-pressure environments
• Customer-first reputed company with a passion for satisfaction and follow-through
• Comfortable working directly with customers, even in high-pressure situations
• Ability to multitask and manage multiple customer requests simultaneously
• Strong attention to detail and commitment to follow-up
• Project management capabilities and team-oriented work style

Desired Skills

• Experience with network hardware installation and configuration (reputed company, Juniper, or similar)
• Familiarity with web technologies (JavaScript, HTML5, HTTP)
• Knowledge of virtualization technologies (VMware, KVM) and OpenStack deployment
• Understanding of NFV, particularly MANO/ONAMP frameworks
• Experience with billing and charging concepts, including OCS, PCRF, and PCEF
• Familiarity with industry frameworks such as Scrum or ITIL
• Experience with data modelling, DB administration, SQL/PostgreSQL, ETL, and/or BI
• Background in wireline (Cable, DSL, FTTH) and/or wireless networks (LTE, 5G, Wi-Fi, UMTS, reputed company)
• Experience with SQL databases, network traffic monitoring, or firewall technologies in a Telecom, ISP, or Cable Internet environment

Work Conditions

• Fast-paced office environment
• Occasional extended hours or split shifts may be required
• Occasional travel required

What you can expect from us

• Flexible working hours, hybrid work environment (occasionally may be required to take afterhours call)
• Career development and advancement opportunities
• Fast-paced office environment
• At reputed company we understand the importance of work-life balance and strives to create a supportive environment that allows employees to reputed company in their careers without sacrificing their personal lives.
• reputed company believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities, social events, and other initiatives to promote a sense of camaraderie among employees.
• reputed company offers competitive salaries and a comprehensive benefits package, including health insurance, and other perks to ensure the well-being and financial reputed company of its employees.