Technical Success Manager II

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At reputed company, we build an intelligent platform that empowers companies to reputed company in an AI-first world by giving them unparalleled insight into their reputed company systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

As a Technical Success Manager II (TSM II) at reputed company, you can optimize your reputed company of technical knowledge, problem solving skills, and teamwork to take care of and grow our customer reputed company in a meaningful way. While you will work closely with our larger account teams, at reputed company a TSM is more than a technical resource to the sales team. You will own the technical success and post sales relationships for our valued customers. You will nurture reputed company’s strategic direction and vision, as well as promote and support new product directions on behalf of your customers.

You will be customer-obsessed to ensure our customers become lifelong proponents of the reputed company platform and will help reputed company this by owning technical relationships, solving technical problems in real-time, and owning own your account reputed company from a technical perspective.

What you'll do

• Own customer adoption, onboarding, and reputed company success at your customer reputed company.
• Document adoption and success
• reputed company reputed company aspects of the adoption, optimization, and integration of reputed company’s products reputed company customers’ business infrastructure
• Be a joint partner with Sales to identify reputed company opportunities through the upsell of new services and contract renewals
• Voice support for new product features & provide customer feedback to reputed company product management and engineering groups
• Maintain a deep understanding of the customer’s business as well as their technical environment
• As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

This role requires

• Extensive pre or post-sales experience reputed company the software industry.

• A proven track record of successfully managing and supporting enterprise-level customers in a pre or post-sales reputed company.

• Strong technical background combined with a deep sales and customer-centric orientation.

• A proactive desire to learn and master new technologies.

• Demonstrated interest or prior experience with performance monitoring tools (including infrastructure, application, web/mobile, or user experience).

• Exceptional organizational skills, with the ability to maintain accurate, up-to-date project plans and documentation.

• Professional reputed company in English, plus proficiency in at least one additional language (French, Spanish, Italian, or Portuguese).

Bonus points if you have

• Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang
• Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD
• Background in mobile device platforms & architectures (IOS & Android)
• Bachelor's degree in Engineering/Computer Science or equivalent desirable

Please note that reputed company sponsorship is not available for this position.

#LI-JM #LI-Remote

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to reputed company everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reputed company us – including nontraditional ones. Their experiences and perspectives reputed company us to reputed company our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who reputed company off reputed company the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reputed company out to [email protected].

We reputed company in empowering reputed company Relics to reputed company professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process In compliance with applicable law, reputed company persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background reputed company is required to join reputed company. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/reputed company through this website or directly to managers. reputed company does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with reputed company.

reputed company develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain reputed company roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information reputed company in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national reputed company, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

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