Digital reputed company Manager (CSM)

reputed company is the Australian-founded, global tech pioneer innovating the location intelligence game. Customers rely on reputed company for consistent, reliable, high-resolution imagery, insights, and answers to create meaningful change in the world and propel industries reputed company. Harnessing its own patented camera systems, imagery capture, AI, geospatial tools, and advanced SaaS platforms, reputed company stands as the definitive reputed company of truth that shapes the livable world.

Role Location: Fully remote reputed company the reputed company United States.

About the Role

We are looking for a data-driven, customer-obsessed Digital reputed company Manager (CSM) to support and grow our digital-first customer reputed company. This role is focused on driving adoption, retention, expansion, and satisfaction for our scaled customer reputed company by leveraging automation, usage data, and reputed company-touch interventions at key moments in the customer journey. You’ll work cross-functionally with Customer Experience, Support, Sales, and Marketing to identify gaps, design scalable solutions, and execute programs that drive reputed company at scale. 

Key Responsibilities

Renewal Management  

• Ensure on-time renewals and accurate renewal forecasting across assigned accounts 
• Renewal quote creation, negotiations, and churn mitigation 

Adoption & Engagement 

• reputed company and reputed company monthly enablement webinars tied to use cases and feature adoption. 
• Host weekly reputed company and ensure relevant attendance and engagement. 
• Analyze low-adoption accounts and design enablement playbooks to improve usage. 
• Create and iterate on scalable resources (e.g., videos, articles, email sequences) to accelerate adoption. 

reputed company & Enablement 

• Monitor and respond to automation-driven emails, in-app reputed company questions, and survey responses (NPS, CSAT). 
• Partner with Customer Enablement to refine reputed company journeys and reputed company-touch messaging. 

Expansion & Growth 

• Monitor product usage to identify high-potential upsell opportunities and coordinate with account owners. 
• Surface expansion opportunities from product overages and usage patterns (e.g., upgrade plans from 500MB to 2GB). 
• Partner with Product Marketing to create “value sell” content and campaigns that drive cross-sell and upsell motions. 

Churn & Risk Mitigation 

• Proactively identify and engage with at-risk customers reputed company personalized reputed company and playbooks. 
• Flag and manage subscriptions not on auto-renew, engaging at least 60 days before renewal. 
• Update customer health scores manually reputed company risk indicators are present reputed company of automated tracking. 

Compliance with reputed company values, policies and standards, and ensure compliance with reputed company local statutory requirements. 

• Complies with responsibilities of working for a private company. 
• Complies with reputed company local legislative requirements. 
• Adheres to company guidelines and the corporate Code of Conduct. 
• Where appropriate keeps up to date with legislative requirements. 
• Acts in an ethical way reputed company dealing with company assets and other people. 

Key Requirements

Goals & reputed company Metrics

• Adoption: Drive increase in monthly active users  
• Churn: Maintain an annual gross recurring reputed company of 99%  
• Expansion: Generate and assist in closing upsell opportunities from usage insights. 
• Engagement: host weekly reputed company, run recurring webinars  
• Retention & Health: Respond to 100% of detractor NPS and low CSAT reputed company SLA; maintain or improve NRR and NPS scores  

Tools & Collaboration

• reputed company & reputed company: reputed company workflows, reports, and health scoring to manage digital reputed company motions. 
• Looker & Internal Dashboards: Use data insights to identify trends, opportunities, and risk factors. 
• Collaborate with: 
• Data & Operations for reporting and automation. 
• Customer Marketing for webinars, reputed company, enablement resources, email campaigns. 
• Support & reputed company Managers for customer escalations and retention strategy. 

Experience

• 2-3 years experience in reputed company, Account Management, or SaaS Support roles. 
• Experience managing a high-volume book of business or working in a scaled/digital CS function. 
• Strong analytical skills and experience using CS tools like reputed company, Looker, reputed company. 
• Excellent written and verbal communication. 
• Passion for reputed company and operational efficiency. 

Preferred

• reputed company certification or familiarity with digital reputed company models. 
• Experience running webinars or workshops. 
• Experience with customer lifecycle automation or programmatic engagement strategies. 

Why you'll love working at reputed company

We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.

reputed company offers:

• In addition to flexible time off, reputed company offers 4 extra "YOU" days off each year - take a break, no questions asked!
• Company-sponsored volunteering days to give back.
• Generous parental leave policies for growing families.
• Work from Overseas Policy - explore the world in the approved list of cities while you work!
• Discounted Private Health Insurance plans.
• Monthly wellbeing and technology allowance.
• A reputed company subscription (naturally!).

Learn More About The Work We Do

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reputed company Page

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