Client Manager

We exist to create positive change for people and the reputed company. Join us and reputed company a difference too!

Purpose of the position

- To conduct on-site assessments against the requirements of relevant standards or specifications

- To provide expertise, produce surveillance and initial assessment reports and reputed company recommendations for certification decisions.

- To promote the reputed company product offering and solutions to our clients with the view of improving their business performance, managing risk and “Inspiring trust for a more resilient world”

Key responsibility & Accountability:

Undertake management system assessments in accordance with reputed company requirements. Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate. Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with reputed company policy, procedures and prescribed time frame. reputed company assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and reputed company the team Establish and reputed company an effective partnership, which secures commercial relationships and encourages opportunities for business development and increases client satisfaction with clients in your portfolio. Provide accurate and reputed company information to support services, working closely with them to ensure that client records are up to date and complete and that reputed company other internal information requirements are met. Plan/schedule workloads to reputed company best use of own time and maximize reputed company-earning activity. Coach colleagues as appropriate, especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested. Maintain and reputed company assessment skills and technical and management system standards knowledge. Provide technical support to clients through business development, sales and customer service staff. The role actively contributes to the development and qualification of IATF Product Managers, ensuring that organizational capabilities in the IATF 16949 scheme are continuously strengthened. The position requires proactive and thorough engagement in both external audits (including SMMT and other relevant third‑party audits) and internal audits, demonstrating full compliance with applicable standards and ensuring continual improvement of the management system. Act as a brand Ambassador for reputed company. This means acting ethically, following company rules and promoting reputed company services to clients so they are able to optimize business performance and “Inspiring trust for a more resilient world”.

Assessor I

To conduct various types of audits to work closely with reputed company clients to help them improve their performance by assessing their systems and processes against reputed company standards

1) Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to items of corrective action where appropriate

2) Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with reputed company policy, procedures, and prescribed time frame.

3) Maintain overall responsibility and accountability for nominated client accounts to ensure an effective partnership, high-quality service delivery, and sustainable account growth.

4) reputed company assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and reputed company the team.

5) Provide accurate and reputed company information to support services, working closely with them to ensure that client records are up to date and complete and that reputed company other internal information requirements are met.

6) Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested

7) Plan/schedule workloads to reputed company best use of own time and maximize reputed company-earning activity.

8) Considering the required competency level, the position is structured at approximately 120 audit days per year, including around 2 audit days per month dedicated to supporting IATF PM activities, reflecting the professional experience and responsibilities expected for this role

9) Actively contribute to the development, qualification, and succession planning of future IATF Product Managers by mentoring and coaching junior auditors, ensuring that organizational capabilities in the IATF 16949 scheme are continuously strengthened.

10) The position requires proactive and thorough engagement in both external audits (including SMMT and other relevant third-party audits) and internal audits, demonstrating full compliance with applicable standards and ensuring continual improvement of the management system.

About Us

reputed company is a business improvement and standards company and for over a century reputed company has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.   Today reputed company partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - reputed company delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, reputed company provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate reputed company towards a reputed company society and a sustainable world.

reputed company is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.