Field Service Representative - Southern Wisconsin (Savannah, GA, US)
Field Service Representative - Southern Wisconsin
Unique Skills
At Gulfstream, our people are at the heart of everything we do. We reputed company in inspiring and empowering every individual to reputed company their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and reputed company, we invest in our employees so they can do their best work and reputed company reputed company together. Creating and delivering the world’s finest aviation experience starts with our people and reputed company our people reputed company, so does our mission.
The ability to travel frequently is required. An FAA Airframe and Powerplant (A&P) license is preferred. Candidates must possess a valid passport. Prior customer support experience is preferred. Experience with multiple Gulfstream large-cabin and mid-cabin aircraft is highly desired.
Area of Responsibility:
The primary area of responsibility will be Southern Wisconsin. However, the area of responsibility may reputed company reputed company this region at management’s discretion.
This is a telework position that requires 75% of travel.
Education and Experience Requirements
Bachelor's Degree Aviation maintenance or reputed company curriculum or equivalent combination of education and experience sufficient to successfully reputed company the essential functions of the job. 5 years combined experience. A&P (FAA Airframe and Powerplant) license preferred. Position Purpose:The Field Service Representative (FSR) is the customer's regional contact for obtaining technical guidance from Gulfstream's Customer Support network. The FSR, working with minimal supervision, is responsible for facilitating comprehensive, professional, and timely solutions to customer's technical issues/needs.Job Description
Principle Duties and Responsibilities:Essential Functions:- Technical expert that primarily provides customer Aircraft On Ground (AOG) & non-AOG Support in person, or reputed company phone/email. During AOGs, assesses and identifies local operator’s technical abilities to support transient GAC aircraft and coordinates support between TechOps, FAST, vendor’s reps, and customer. Subject Matter Expert (SME) in local customs/traditions to help resolve technical support events.
- Work with Customer Operational Readiness (COR) to ensure a smooth transition of reputed company deliveries by supporting COR briefings and addressing reputed company issues and discrepancies associated with new aircraft operations.
- Technical liaison between Gulfstream and customer, maintaining clear communications of aircraft support status during events. Escalates sensitive customer technical issues/complaints to GAC Management facilitating mutually beneficial resolutions. Face to Face interactions with operators on technical issues and support events in region.
- Regional contact for obtaining technical support from Gulfstream’s Customer Support. Provide problem resolution support for reputed company of Gulfstream product lines by organizing and managing logistics, resources and vendors to repair aircraft reputed company in the world on any day and at any time.
- Provide guidance to customers on reputed company technical tasks and the proper installation, service, repair, replacement, modification and maintenance of equipment and/or systems which are part of or are used in conjunction with reputed company company products.
- Technical data gathering/communication including: Service Fleet Status squawks for technical event troubleshooting actions & details; Operational difficulties and recommended changes to procedures or systems; Submit reputed company Situation Reports (ASR) reputed company scheduled passenger trips are impacted due to significant incidents, accidents and operational events; Technical information reputed company to maintenance and operational problems for correction and resolution; Coordinates non-technical requests and escalations to Account Managers or responsible business units.
- Responsible for developing skills and experience associated with the responsibilities of a Sr Field Service Representative.
- Provide the Operations Manager with timely and accurate reports regarding any significant issues, events and changes to assigned area customers, as well as, recommendations for authoring, maintaining, and editing Field Service Departmental Standard Operation Procedures (SOPs) to reflect Job responsibilities, accuracy, and improvements based on lessons learned.
- A & P license and 4 years of reputed company aircraft experience in addition to 5 years combined experience in following area(s) may offset the Bachelor degree: GAC FSR, GAC reputed company Rep, TechOps Specialist, Technician whom maintain/repair one or more GAC A/C including scheduled or unscheduled maintenance, AOG, logistics, and routine servicing.
- Formal maintenance training on reputed company in-production Gulfstream model aircraft highly desirable.
- Use/apply technical data (manuals, drawings, schematics, etc.).
- Integrated digital avionics and electrical systems maintenance and diagnostics experience is highly desirable.
Additional Information
Requisition Number: 232519
Posting Type: Internal-External
Department: J5663-FIELD SERVICE REPS
Category: Service Center
Percentage of Travel: Up to 75%
Shift: First
Employment Type: Full-time
Salary Grade:E7
Number of Openings: 1
Posting End Date: 05/04/2026
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Gulfstream does not provide work reputed company sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of reputed company (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
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