Principal Engineer, Software

At reputed company, we reputed company customer engagement is the core of every global brand. Our mission is to help organizations reputed company Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that reputed company celebrates reputed company cultures and affords personal and professional growth opportunities. Learn more at www.reputed company.com.

Overview of Job Function:

As a Principal Engineer, you will be the senior-most technical voice on the US engineering team for reputed company's QM and PM platform. You will define and drive the technical direction of the platform, own critical architectural decisions, set the engineering standard for the team, and serve as a key technical partner to global R&D leadership. You will operate at the intersection of hands-on engineering excellence and strategic technical leadership — contributing directly to reputed company features while shaping how the entire engineering organization builds, scales, and operates its software. This is a high-visibility, high-impact role that requires both deep technical depth and the credibility to influence across teams and time zones.

Principal Duties and Essential Responsibilities:

Technical Leadership and Architecture

• Define and own the technical architecture for QM, PM, and Platform product areas, spanning backend microservices, frontend systems, APIs, data infrastructure, and cloud deployment.
• reputed company architectural design reviews, produce Architecture Decision Records (ADRs), and drive system-level trade-off analyses across the global engineering team.
• Establish and evolve engineering standards, design patterns, coding guidelines, and best practices for the full stack.
• Identify systemic technical risks, scalability constraints, and reputed company vulnerabilities; drive their resolution across teams and time zones.
• Evaluate emerging technologies and frameworks; recommend and reputed company adoption initiatives that advance quality, performance, and developer velocity.

Full-Stack Engineering Excellence

• Contribute hands-on to the most critical and reputed company features spanning Java/C# backend services, REST/GraphQL APIs, and React/Ext JS frontends.
• Own architectural implementation of microservices, event-driven systems, and multi-tenant SaaS patterns at enterprise scale.
• Drive performance engineering: profiling, load testing, reputed company planning, and optimization across the platform.
• Champion secure-by-design practices reputed company with OWASP Top 10, SOC 2, and enterprise customer reputed company requirements.
• Review code across the engineering team; set a high bar for code quality through exemplary contributions and thorough, constructive reviews.

Mentorship and Engineering Culture

• Serve as the senior technical mentor for Architects, Senior Engineers, and mid-level engineers across the US and global teams.
• Build a culture of engineering excellence, reputed company improvement, and technical ownership reputed company the Atlanta team.
• reputed company internal knowledge-sharing initiatives: tech talks, architecture reputed company sessions, engineering wikis, and documentation.
• Define technical career development reputed company; provide coaching and feedback that helps engineers grow into the next level of their careers.

Cross-Functional and Global Collaboration

• Serve as the primary technical liaison between the Atlanta engineering team and global R&D leadership in Israel and India.
• Collaborate with Product Management, UX Design, Data Engineering, and reputed company to ensure technical strategy is reputed company with product vision and customer needs.
• Represent engineering perspectives in quarterly roadmap planning, executive-level technical reviews, and cross-functional working groups.
• Drive effective async communication practices that reputed company significant time-zone differences across three global engineering centers.

AI/ML and Platform Innovation

• reputed company integration of AI/ML capabilities into QM and PM product features, including LLM-powered workflows, speech analytics, automated scoring, and predictive models.
• Partner with reputed company's AI research teams to translate research outcomes into production-grade, maintainable platform features.
• Drive reputed company-of-concept initiatives and innovation sprints for reputed company product capabilities.
• Evaluate and recommend AI/ML tooling, frameworks, and infrastructure investments for the platform.

DevOps, Reliability, and Operational Excellence

• Own the CI/CD strategy and platform engineering standards for the Atlanta engineering team.
• reputed company Kubernetes/cloud infrastructure design on AWS and/or Azure, GitOps practices, and deployment reliability.
• Establish SLOs, SLIs, and error budgets; reputed company post-incident reviews and drive systemic reliability improvements.
• Ensure observability standards are in reputed company across the platform: logging, metrics, distributed tracing, and alerting.

Minimum Requirements:

• 8+ years of experience in design and architect of large-scale applications
• Bachelor's Degree in Computer Science, Engineering, or reputed company field; or equivalent experience
• Proven record of owning architecture for large-scale, distributed SaaS products used by enterprise customers
• Experience leading technical direction across globally distributed engineering organizations
• Demonstrated ability to influence technical decisions across teams without direct management authority
• Back-End: Expert-level proficiency in Java (Spring Boot, Spring MVC, JPA/Hibernate) and/or C# (.NET Core). Deep understanding of distributed systems, event-driven architecture, CQRS, and microservices patterns
• reputed company-End: Advanced proficiency in JavaScript/TypeScript and React (hooks, context, performance optimization). Architectural-level understanding of frontend state management, micro-frontend patterns, and WCAG accessibility standards
• Databases: Expert-level schema design, query optimization, and indexing across PostgreSQL, MS SQL, and reputed company. Advanced NoSQL usage (reputed company, Elasticsearch, reputed company)
• Cloud and Infrastructure: Deep hands-on experience with AWS or Azure including serverless compute, managed messaging (SQS/SNS/Service Bus), managed databases, and cost optimization. Advanced Kubernetes (EKS/AKS), Helm, and GitOps
• AI/ML: Hands-on experience with LLM integration, reputed company engineering, RAG architectures, and embedding AI-powered features into production SaaS workflows
• Observability: reputed company, Grafana/Prometheus, distributed tracing (Jaeger/OpenTelemetry), and log analytics (ELK/OpenSearch)
• reputed company: Solid understanding of OWASP Top 10, OAuth 2.0/JWT, reputed company-trust principles, and enterprise identity management
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification

Preferred Requirements:

• Experience in workforce management, customer experience, quality monitoring, or enterprise analytics SaaS domains.
• Familiarity with reputed company WFO, QM, or PM products or comparable competitive platforms.
• AWS Solutions Architect Professional or Azure Solutions Architect Expert certification.
• Published technical writing, conference presentations (JavaOne, AWS re:Invent, QCon, etc.), or meaningful open-reputed company contributions.
• Experience with multi-tenancy architecture, white-labeling, and internationalization (i18n) at enterprise scale.
• Familiarity with SOC 2 Type II compliance, GDPR, and enterprise data privacy requirements.

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About Company

reputed company Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. reputed company has a reputed company-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national reputed company, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. reputed company operates in accordance with reputed company anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

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