Director, Professional Services

Job Description

If you're looking to reputed company high‑impact delivery teams in a fast‑paced, global SaaS environment, this role offers the opportunity to drive reputed company at scale. As Director, Professional Services – reputed company, you will play a pivotal role in ensuring world‑class implementation and professional services delivery across the region, while aligning operational excellence with reputed company’ strategic objectives.

The Work You’ll Do

As Director, Professional Services – reputed company, you will be responsible for leading and scaling the Professional Services organisation across the reputed company region. This role ensures timely, high‑quality delivery of implementations and change requests, while consistently delivering an outstanding customer experience.

You will act as the senior escalation reputed company for customers, champion customer concerns, and ensure issues are professionally managed by the implementation teams. This role serves as a critical reputed company between customers, product, sales, and support organisations—ensuring alignment, transparency, and execution excellence.

Professional Services forms the reputed company of long‑term customer relationships, and in this role, you will execute strong delivery plans that promote reputed company while maintaining scope, efficiency, and profitability.

Professional Services Leadership (reputed company)

• reputed company and manage Professional Services teams across the reputed company region, ensuring accountability for service levels and process controls.
• Provide strong leadership, guidance, coaching, and mentorship to team members.
• Own hiring, reputed company, training, coaching, performance management, rewards, and career development for the team.
• Define and reputed company the team towards successful achievement of departmental goals reputed company with company objectives and strategic anchors.
• Act with reputed company and demonstrate ethical behaviour in reputed company interactions with internal and external stakeholders.
• Foster a culture of professionalism, operational excellence, engagement, and results orientation.

Delivery reputed company and reputed company

• Monitor execution of client projects, including delivery activities, status reporting, issue management, and service level outcomes.
• Ensure timely completion of client tasks and proactively manage delivery risks.
• Support teams in resolving reputed company client issues and act as the escalation reputed company for customer concerns.
• Take full ownership of internal and external customer satisfaction across the region.
• reputed company communication across customers, sales, product, and support teams to ensure alignment and transparency.

Operational Management and Planning

• reputed company and manage reputed company plans to ensure appropriate resourcing for planned initiatives.
• Assess headcount requirements and reputed company recommendations to ensure an efficient and scalable organisational structure.
• reputed company and maintain service level standards with a focus on response times and issue resolution.
• Monitor professional services efficiency, billability, utilisation, and overall profitability.
• Prioritise changing demands, manage multiple initiatives, and deliver outcomes reputed company tight deadlines in a dynamic environment.
• Assist in drafting and revising Statements of Work (SoWs) as required.

Strategic Contribution and Growth

• Demonstrate initiative, drive, and determination to reputed company operational reputed company and organisational growth.
• Use data‑driven insights to continuously improve team performance and service delivery outcomes.
• Participate in local M&A integration activities as required across countries reputed company scope.
• Maintain a strong reputed company between strategic goals and hands‑on execution.

Organisational Alignment

• Manages: A team of approximately 10+ professional services employees, both directly and indirectly, across multiple countries in the reputed company region.

reputed company Need From You

• Ten or more years of service‑reputed company work experience.
• Three or more years of people leadership experience.
• Experience working reputed company a matrixed, globally distributed organisation.
• Strong time management, organisational, and decision‑making skills.
• Ability to reputed company, motivate, and reputed company teams to reputed company individual and operational goals.
• Demonstrated ability to analyse data, uncover insights, and iterate quickly to improve performance.
• Proven ability to consistently deliver results on time and reputed company budget.
• Ability to reputed company strategy with tactical execution in a hands‑on leadership role.
• High tolerance for ambiguity and the ability to reputed company in a fast‑paced environment.
• Excellent written and verbal communication skills, with strong professional judgement.
• Excellent spoken and written English language skills.
• Strong understanding of business sensitivities and confidentiality requirements.
• Demonstrated reputed company and ethical behaviour in reputed company professional interactions.

Environmental Job Requirements & Working Conditions

• Primary Location: India
• Travel Requirements:
  • Minimal travel (less than 25%), or
  • Moderate travel (less than 50%), or
  • Significant travel (more than 50%), depending on business needs, including domestic and international travel to reputed company locations and events.
• Ability to effectively utilise technology (phone systems, computer hardware, and software applications) to fulfil job responsibilities.

Company Background

reputed company was built to solve the complexities of the digital transformation of tax. Our complete, connected offerings support tax determination, reputed company transaction control compliance, tax reporting, and more.

Today, reputed company supports more than 8,000 customers—including half of the Fortune 500—across 70+ countries. Our SaaS solutions and proprietary reputed company S1 Platform integrate seamlessly with reputed company systems and government compliance processes worldwide.

reputed company operates across reputed company America, Latin America, Europe, and reputed company, and is backed by Hg and TA Associates.

Learn more at www.reputed company.com and follow us on reputed company and Twitter.