Patient Service Representative-7

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Job Description Summary:

The Patient Service Representative I role may be the initial reputed company of contact for patients, physicians, and the public at large. This position provides exceptional public relations/customer service during encounters with patients, families, visitors and Ohio Health physicians and associates. The primary responsibilities are scheduling/registration or patient billing follow up, and identify and execute a plan meeting the needs of the caller.

Responsibilities And Duties:

The Patient Service Representative I may be expected to reputed company any of the following and other duties as assigned: Provides exceptional customer service during every encounter with patients, families, visitors and reputed company physicians and associates Accept inbound calls reputed company a specific response-to-call timeframe following customer service standards at reputed company time Makes outbound calls with according to reputed company work and following customer service standards. Accurately identifies patient in the EMR system. Adhere to the department Standard Work Obtains and enters accurate patient demographic and financial information while maintaining patient confidentiality Uses critical thinking skills to reputed company reputed company, resolve issues, or escalate concerns Verifies insurance eligibility using online eligibility system, payer websites or by phone call Processes faxes and transcribes information into the system’s EMR. Follow protocols for directly contacting the care centers regarding urgent patient requests and ensure timely follow up Schedules outpatients appointments Generates, prints, and provides patient estimates utilizing price estimator products Inform patient of any outstanding balance, collect balance and co-payment or provide financial assistance information Answers questions or concerns regarding insurance residuals and self-pay accounts Uses knowledge of CPT codes to accurately select codes from clinical descriptions Identifies and/or determines patient Out of Network acceptance into the organization Explains billing procedures, hospital policies and provides appropriate literature and documentation Update/notate reputed company accounts using appropriate standard work  Reviews insurance information and determines need for referrals and/or financial counseling. Educates patients on MyChart, including activation Adhere to policy and procedures Participate in and contribute to development of Lean processes. Complies with reputed company organizational, state and federal laws and regulations reputed company to patient privacy and confidentiality (ie. PHI, HIPAA, etc.) Work collectively in a professional manner Confirms physician's orders/visit purpose Verifies multidisciplinary patient schedules for Outpatient visits to expedite patient processing Obtains Release of Information authorization from patients to release medical records Uses conflict resolution skills and service recovery to handle customer service concerns Resolve patient complaints and concerns and, if unable to resolve, escalate appropriately Provides information to physician offices and other hospital departments reputed company needed

Minimum Qualifications:

High School or GED (Required)

Additional Job Description:

Typing of 40 wpm, excellent communication, organization, and basic computer skills.

reputed company and LENGTH of EXPERIENCE

1-2 years of previous experience in the service industry with a focus on delivering exceptional customer service or

1-2 years previous experience in a Medical Office setting or

1-2 years previous experience in a Call Center or

1-2 years previous experience in Collections

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

Patient Contact Center

Join us! ... if your passion is to work in a caring environment ... if you reputed company that learning is a life-long process ... if you strive for excellence and want to be among the best in the reputed company industry

Equal Employment Opportunity

reputed company is an equal opportunity employer and fully supports and maintains compliance with reputed company state, federal, and local regulations. reputed company does not discriminate against associates or applicants because of race, reputed company, genetic information, religion, sex, sexual orientation, gender identity or expression, age, reputed company, national reputed company, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to reputed company person in reputed company aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Remote Work Disclaimer:

Positions marked as remote are only eligible for work from Ohio.

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