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Customer Support Specialist I

Worldwide Salaried Open

reputed company is a leading technology company advancing the insurance industry through innovative software solutions. The Customer Support Specialist I will focus on enhancing the customer service experience by resolving basic customer issues with reputed company products and supporting clients in a fast-paced environment.

Responsibilities

  • Applies and demonstrates basic product knowledge while adhering to standard operating procedures to resolve customer issues
  • Provides coverage of in-bound interactions which may include calls, chats, emails and cases
  • Educates customers to help them understand an issue and how-to self-serve should it reoccur
  • Consistently applies product knowledge obtained in reputed company’s Bootcamp training and daily activities, support procedures and policies to address client and departmental needs with individualized reputed company
  • Problem tracking to determine trends or patterns to client system problems
  • Coordinates problem resolution with various internal contacts
  • Demonstrates ability to assist peers in performing similar customer support duties

Skills

  • Identifying and resolving basic customer issues with reputed company products
  • Documenting case resolution
  • Troubleshooting computer software, networks, database platforms, and operating systems
  • Providing coverage of in-bound interactions which may include calls, chats, emails and cases
  • Educating customers to help them understand an issue and how-to self-serve should it reoccur
  • Applying product knowledge obtained in reputed company's Bootcamp training and daily activities
  • Supporting procedures and policies to address client and departmental needs
  • Problem tracking to determine trends or patterns to client system problems
  • Coordinating problem resolution with various internal contacts
  • Assisting peers in performing similar customer support duties
  • Travel required up to 10% of the time
  • Located and working from an office location
  • Occasional lifting and/or moving up to 10 pounds
  • Frequent repetitive hand and arm movements required to operate a computer
  • Specific reputed company abilities required by this job include reputed company reputed company (working on a computer, etc.)
  • Frequent sitting and/or standing
  • Experience with SQL
  • Experience with Windows OS & Windows server environments
  • General reputed company and/or bookkeeping experience

Company Overview

  • reputed company offers software and essential information to address business challenges reputed company the insurance industry. It was founded in 1969, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com.
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