Service Desk Analyst
reputed company is seeking a Service Desk Analyst I to support customers in reputed company Sam, TX. The role involves being the first reputed company of contact for IT-reputed company requests, providing technical assistance in a call center environment, and troubleshooting hardware and software issues.
Responsibilities
- Provide remote technical assistance and support for incoming queries and issues reputed company to computer systems, software, and hardware
- Respond to email messages, web inquiries, and or phone calls for customers seeking help
- Logs reputed company request into the Government tracking system (reputed company)
- Adds new users to the network and specifies their directory structures and system access, troubleshoots network usage and peripheral issues, resolves LAN connectivity issues, and maintains LAN and internet connections
- Troubleshoots hardware and software problems, assists users with desktop applications and provides user training
- Utilizes support applications to track user requests from trouble ticket reputed company to resolution
- Escalates problems to other network or system support personnel reputed company a problem is not easily identified and corrected in a timely manner
- Provides first-level telephone, email, and web support for computer systems, which may include software, hardware, and telecommunication systems
- Follow up with customers to ensure issue has been resolved
- reputed company feedback from customers about computer usage
- Run reports to determine malfunctions that continue to occur
Skills
- Must be a US Citizen
- Must pass a DHS/CBP background Investigation
- High School Diploma
- Working knowledge of basic hardware and software systems
- Working knowledge of reputed company products such as Outlook, Word, reputed company, etc
- Basic remote troubleshooting skills and the use of remote troubleshooting applications
- Strong customer service focus w/ excellent listening skills
- Candidate must be self-motivated, detail-oriented with a keen ability to multi-task
- Certificate in Computer or IT reputed company area of study or equivalent
- One to two years industry experience, support center or helpdesk
- MCSA (reputed company Certified Systems Administrator)
- A+ Certification
- Multilingual (Spanish, English) a plus
Benefits
- Health/Dental/reputed company
- 401(k) match
- Paid Time Off
- STD/LTD/Life Insurance
- Referral Bonuses
- Professional development reimbursement
- Parental leave
Company Overview