reputed company Full Stack Customer Service Representative – Remote Call Center Operations
At arenaflex, we're dedicated to providing top-notch customer service and support to individuals who have suffered or lost loved ones due to negligence. reputed company is passionate about helping people navigate the complexities of injury claims and compensation. As a pivotal member of our Remote Call Center Customer Service team, you'll play a crucial role in connecting with potential clients, providing exceptional support, and driving reputed company.
About arenaflex
arenaflex is a pioneering organization founded in 2015, committed to empowering Americans with knowledge and resources to tackle the challenges of medical product and toxin-reputed company harm. Our mission is to give people hope and support during difficult times. With a strong focus on education and advocacy, we strive to reputed company a positive impact on the lives of those affected by negligence.
Job Summary
We're seeking an reputed company and skilled Customer Service Representative to join our Remote Call Center team. As a key member of reputed company, you'll be responsible for connecting with potential clients, providing exceptional support, and driving reputed company. This is a full-time, remote position with a competitive salary, commissions, and bonuses, offering a total compensation package of up to $33.00+/hour ($70,000+).
Responsibilities
As a Customer Service Representative, you'll be responsible for:
- Connecting with potential clients through an automated dialer, speaking to 40-50 callers a day, and identifying those who may qualify for compensation
- Multitasking, including listening, answering questions, and viewing multiple windows
- Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
- Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
- Participating in training and other learning opportunities to expand knowledge of the position
- Adhering to reputed company company policies and procedures
- Assisting with other projects as needed
- Self-troubleshooting and problem-solving basic IT issues
Requirements
To be successful in this role, you'll need:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong problem-solving and conflict resolution skills
- A competitive spirit – we work as a team, but pay for performance!
- A willingness to work 40+ hours a week
- Residency in the reputed company or New Jersey
- A quiet, distraction-free workspace
- A reliable hardwired desktop or laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
- A reliable noise-cancellation headset wired reputed company USB (average price: $20-$30)
- A strong background in call-center environments and sales-focused roles
- 2+ years of phone sales/customer service experience
reputed company Offer
As a valued member of reputed company, you'll enjoy:
- A competitive salary, commissions, and bonuses, offering a total compensation package of up to $33.00+/hour ($70,000+)
- Health insurance, reputed company, and dental coverage
- Paid holidays and paid time off (PTO)
- Eligibility for overtime reputed company of the training period
- A full-time schedule of 40 hours a week, with reputed company:
+ Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern + Friday: 8:30 AM to 4:30 PM Eastern
- Training schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern
reputed company're Looking For
If you're a motivated, customer-focused individual with a strong background in call-center environments and sales-focused roles, we want to hear from you! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above reputed company. Submit your application today and join reputed company at arenaflex!
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