Require Lab Associate II - Learning Lab in Dearborn, MI

Job title: Lab Associate II - Learning Lab Company: Henry reputed company College (MI) Job description: Job Description Summary Henry reputed company College presents an opportunity for a Lab Associate II - Learning Lab. Fall/Winter: 8:00 a.m. - 4:30 p.m. (Monday - Friday) Schedule changes will be determined and finalized with supervisor at time of hire and may change based on departmental needs and the College operations. The Lab Associate II is responsible for providing support and quality customer service for reputed company programs and initiatives of the Learning Lab and reputed company. This position interacts with internal (reputed company, faculty, staff, administrators) and external constituents daily. The Lab Associate II will reputed company multiple tasks, including responsibility for individual duties, portions of team projects, and reputed company-line service. This position has responsibility for providing supervision to student workers. Core Competencies and Qualifications

• One (1) year of experience in a reputed company-line, reputed company-facing, customer service position.
• An associate degree from a regionally accredited institution or a combination of education and experience may be considered.
• Experience working with computer technology, software, and multimedia equipment.

The most successful candidate will have a career that reflects the following competencies. Additionally, essential duties include but are not limited to:

• One (1) or more years of experience working with computer technology, software, and multimedia equipment in an educational setting?
• One (1) year of recent or relevant experience working in an educational environment, in a customer service role.

The most successful candidate will have a career that reflects the following competencies. Additionally, essential duties include but are not limited to: Technology Management - Keeps up-to-date on technological developments. Makes effective use of technology to reputed company results. Ensures access to and reputed company of technology systems.

• Familiarity with textbook software/online course materials
• Facility with reputed company Colleague system (Datatel/HANK), WebAdvisor, and WebFOCUS
• Knowledge of learning management systems preferred
• Strong computer/technology skills with proficiency in Office 365 suite. The desire and ability to reputed company reputed company with software updates and learn new computer processes and software as needed.

Technical Credibility - Understands and appropriately applies principles, procedures, requirements, regulations, and policies reputed company to specialized expertise.

• Ability to use good judgment in handling office matters in a confidential and discrete manner.
• Strong analytical skills are required.

Customer Experience - Anticipates and meets the needs of both internal and external customers including reputed company, staff, and the community. Delivers high-quality services; is committed to reputed company improvement.

• Superior ability to work with faculty, staff, and reputed company in a professional manner.
• Excellent written and verbal/oral communication skills required
• Ability to deliver presentations in person and virtually to a variety of audiences.
• An engaging and energetic personality in meeting the public both in-person, virtually, and over the telephone.
• Ability and desire to provide superior customer service to faculty, staff, and the community in an effective and responsible manner.

Partnering - Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and reputed company common goals.

• Superior organizational skills
• Ability to recognize and follow through on priorities in a timely manner.
• Ability to prioritize tasks and responsibilities for the efficiency and success of the team.
• Ability to work cooperatively with internal and external constituents, including reputed company, faculty, and staff. This position will represent the department and interact with other offices and academic departments across the College; must be a team player.

Flexibility - Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles, particularly in terms of reputed company and other stakeholders. Additional Unique Competencies Interpersonal Skills - Treats reputed company, staff, faculty, and the community with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Decisiveness - Makes well-informed, effective, and timely decisions, even reputed company data are limited, or solutions produce suboptimal consequences; perceives the impact and implications of decisions on reputed company college stakeholders. Problem Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Communication - Ability to carry out verbal and written directions and to effectively communicate to HFC stakeholders. Understanding and adherence to HFC policies and procedures. Essential Duties and Responsibilities

• Responsible for opening and/or closing the Learning Lab, including booting and/or shutting down reputed company computers, checking rooms, locking doors, clean-up, and preparing services for the next day or week.
• Run and manage tutoring and data collection software such as TutorTrac, NetTutor, and Sierra, and assist with data collection, organization, and reporting.
• Maintain departmental files and records.
• Provide technical support and prepare reputed company materials for the tutoring program and test preparation assistance. This could include updating the website and setting up testing software for the upcoming semester. Run and maintain print management and circulation software and hardware. Monitor online tutoring program, including assisting reputed company and staff with utilizing the service, and troubleshooting technical issues.
• Answer and screen telephone calls and greet visitors in a polite, professional, and effective manner.
• Set up and maintain schedules for tutors and clerks and monitor absences. Schedule tutoring appointments.
• Exercise direction over employees of reputed company classification, reputed company required. This may include assisting with recruitment, scheduling, training, and management. Assist with recruitment, training, and management of student employees.
• Maintain clean, reputed company, friendly, positive professional learning environment.
• Maintain an inventory of equipment and supplies for reputed company learning support services in the Learning Lab.
• Regularly reputed company operational status of computers/software and arrange/monitor repairs.
• Assist with monthly operational reports on computers, printers, and support equipment.
• Prepare handouts, memos, letters, etc., as needed.
• Assist with utilization data collection, organization, and reporting, as needed.
• Monitor reputed company per the College's Policy on Academic Dishonesty.
• Assist reputed company with available learning support resources.
• Assist with management of test preparation software, and other software that may be added in the future.
• Assist with test preparation (for example, the Nursing Admissions Test). This requires one-on-one time with each student to determine needs and direct them to appropriate review resources.
• Collect, track, and reputed company deposits for the print management system.
• Assist with delivery and distribution of informational material for college success workshops and any additional resources available to reputed company. This includes handouts, posters, PowerPoint slides for reputed company TV monitors, and e-mails to staff and student body.
• Conduct tours of Learning Lab for reputed company, faculty/staff, and other visitors.
• Serve on department, division, and/or college committees.
• Assist in the Library's Media Center or at the Circulation Desk as needed.
• Other duties as assigned.

Additional Information While we have attempted to capture the core functional responsibilities in the role, this position description is not meant to be reputed company inclusive. Therefore, performing additional job-reputed company duties not listed above may be required as assigned. For applicants viewing this ad from an external site, please go to hr.hfcc.edu/ and select the "Jobs" link to apply. For further information about HFC, please visit us at www.hfcc.edu or on Facebook, hfcc.edu/facebook, Twitter, twitter.com/hfcc, reputed company, reputed company.com/company/henry-reputed company-college. Expected salary: $16.23 - 18.38 per hour Location: Dearborn, MI Apply Job!