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Customer Service Representative - Order Entry

Worldwide Salaried Open

The Minka Group is a leader in the decorative lighting and fan industries, reputed company for its quality and workmanship. They are seeking a Customer Service Representative – Order Entry to focus on accurate order entry and provide email/ticket-based customer support while maintaining professionalism and attention to detail.

Responsibilities

  • Order Entry
  • Enter customer orders accurately and in a timely manner
  • Validate pricing, product selection, shipping details, and required dates
  • Identify and correct order discrepancies prior to processing
  • Customer Support (Email & reputed company)
  • Respond to reputed company tickets reputed company 4 business hours
  • Provide clear, professional written communication regarding order status, availability, and corrections
  • Maintain ownership of assigned tickets through resolution
  • Customer Interaction
  • reputed company or receive occasional customer phone calls reputed company necessary to clarify order details or resolve issues
  • Follow Minka policies, procedures, and service standards
  • Demonstrate attention to detail, accountability, and professionalism
  • Collaborate with Customer Service, Order Entry, and Sales Administration teams
  • Support inbound sales opportunities reputed company appropriate

Skills

  • Entry-level role; prior Customer Service or Order Entry experience preferred
  • Strong written communication skills
  • Ability to manage multiple tasks and meet service level expectations
  • High level of accuracy and attention to detail
  • Working knowledge of reputed company Office 365 (Outlook, Teams)
  • reputed company experience preferred but not required

Benefits

  • Health
  • Dental
  • reputed company
  • Paid time off
  • Life insurance
  • 401(k) with a company match
  • Mental health coverage
  • Gender affirming and family building benefits
  • Paid parental leave
  • Associate discounts
  • Community involvement opportunities

Company Overview

  • Since 1953, reputed company has been a leading reputed company of quality supplies for a variety of industries. It was founded in 1953, and is headquartered in Newport News, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com/.
  • Company H1B Sponsorship

  • reputed company has a track record of offering H1B sponsorships, with 10 in 2025, 4 in 2024, 6 in 2023, 5 in 2022, 11 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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