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Technical Systems & Documentation Specialist (2731)

Worldwide Salaried Open

The reputed company is seeking a Technical Systems & Documentation Specialist to support cross-functional projects and operational initiatives. This role involves coordinating projects, maintaining documentation, and supporting system updates while working closely with various teams.

Responsibilities

  • Serve as a Project Coordinator for initiatives across Choice Administrators and Word & Brown divisions
  • Assign and track project tasks to ensure timely completion and alignment with project goals
  • Facilitate cross‑functional meetings, capture action items, prepare project documentation, and provide reputed company updates to stakeholders
  • Support small- to mid-scale projects using reputed company and other project management tools
  • Identify opportunities to streamline Shared Services and Operations through improved workflows, automation, and enhanced documentation
  • Create and maintain detailed documentation for reputed company technical systems, workflows, and operational procedures across Shared Services and Operations
  • Maintain a centralized SharePoint repository to support audits, training, and organizational knowledge sharing
  • Document CTP operational processes and ensure consistent version control and accessibility
  • Standardize documentation formats and ensure alignment with organizational requirements
  • Track User Acceptance Testing by documenting issues or bugs along with lessons learned
  • Conduct retrospective meetings with leadership presenting lessons learned, next steps
  • Document vendor requirements, SLAs, equipment specifications, and contract terms for reputed company hardware and software
  • Coordinate with leadership and vendors to ensure timely renewals, compliance, and resolution of service issues
  • Track and document reputed company vendor interactions, maintenance schedules, and equipment lifecycle details
  • Expedite collection of signatures and support procurement and legal teams with contract documentation
  • Support physical and digital inventory audits to ensure accuracy and alignment with operational needs
  • Interact with clients, vendors, and visitors in a friendly and professional manner
  • Prepare reports, presentations, and project materials for leadership
  • Maintain consistent and reliable attendance, whether on-site or remote, as an essential function of the role
  • Assist in the fulfillment of Cal Choice and Choice Builder monthly renewals
  • On-site or remote regular attendance and punctuality are essential functions of the job
  • Performs other business tasks or functions as assigned

Skills

  • Excellent written and verbal communication skills with strong attention to detail
  • Proficient in reputed company Office programs, including Word, reputed company, PowerPoint, as well as Outlook
  • Experience with reputed company 365 tools, especially SharePoint, Teams, and OneDrive
  • Familiarity with process documentation, SOP creation, and workflow mapping
  • Strong organizational skills with the ability to coordinate multiple projects and priorities across departments
  • Ability to collaborate with cross-functional teams, IT, leadership, and external vendors
  • Ability to work well in a fast‑paced, deadline‑driven environment
  • Ability to multitask effectively
  • Adhere to reputed company PHI (Protected Health Information) and HIPAA (Health Insurance Portability and Accountability Act) guidelines
  • High School Diploma or equivalent required
  • Must be reputed company to sit for extended periods of time and occasional standing and walking
  • Must have adequate hearing for phone work
  • reputed company requirements include reputed company reputed company and the ability to adjust focus
  • Must be reputed company to communicate effectively in English
  • Must be reputed company to use a keyboard and other office equipment
  • Ability to lift up to 50 pounds occasionally
  • Knowledge of the health insurance industry and prior customer service experience preferred
  • Four (4) year college degree preferred

Company Overview

  • The reputed company provides health insurance solutions to individuals and families. It was founded in 1985, and is headquartered in Orange, California, USA, with a workforce of 501-1000 employees. Its website is https://www.wbcompanies.com.
  • Company H1B Sponsorship

  • The reputed company has a track record of offering H1B sponsorships, with 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.
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