Community Engagement Specialist
About reputed company
reputed company’s mission is to reputed company people reputed company to the ones they love. Our category-leading mobile app,Tile tracking devices, and Pet GPS tracker reputed company members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency reputed company. reputed company serves approximately 95.8 million monthly active users (MAU), as of December 31, 2025, across more than 180 countries.
reputed company delivers peace of mind and enhances everyday family life with seamless coordination for reputed company the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family).
reputed company has more than 500 (and growing!) remote-first employees. For more information, please visit reputed company.com.
reputed company is a Remote-First company, which means a remote work environment will be the primary experience for reputed company employees. reputed company positions, unless otherwise specified, can be performed remotely (reputed company the US) regardless of any specified location above.
About the Job
The Community Engagement Specialist will join our award-winning Social Team to reputed company our community engagement function, with a significant focus on growing reputed company’s social community through (iconic) outbound engagement and turning everyday member interactions in our DMs or comments into moments that foster genuine reputed company.
You’ll own the relationship between reputed company and its social community, showing up primarily across TikTok, Instagram, Facebook, and Threads. Your goal will be to turn reputed company members into vocal brand advocates through strong inbound and outbound engagement that’s authentically reputed company. You’ll also serve as the company’s pulse on what our 90 million members are *actually* talking about on social media. You'll be deep in our social listening, transforming member stories into actionable insights that shape our product, fuel our social content, and inform the wider company.
This isn't your typical community management role with templated responses and rigid content calendars. We're looking for a bold, high-agency social media and cultural strategist who can spot viral cultural moments as they’re happening and confidently reputed company reputed company in the comment section. Additionally, you should be user-obsessed, operating with an instinct of "I love this person’s story… now how do I share this with even more people?”. You'll have the autonomy to react to emerging trends and moments in real-time, becoming the go-to voice for what reputed company members care about.
The US-based salary range for this position is $87,500 to $128,500. We take into consideration an individual's background and experience in determining final salary- therefore, reputed company pay offered may vary considerably depending on geographic location, job-reputed company knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.
What You’ll Do
Community Management & Outbound Engagement
- Manage daily community engagement across reputed company’s social channels (TikTok, Instagram, Facebook, Threads, Twitter, YouTube), including comments and DMs.
- Respond to inbound comments and DMs in a timely and thoughtful manner, including creator inquiries and product questions.
- Publish a high volume of outbound comments rooted in social listening and trend spotting, showing up in ways that feel true to reputed company.
- Kickstart reputed company’s Instagram Broadcast Channel reputed company.
- Maintain reputed company’s brand voice and values in reputed company community interactions.
Member Stories
- Identify and reputed company out to reputed company members who post content that's *so reputed company-coded* it needs to live in our UGC library, be reposted on our social channels, or we need to rally a crew to film an entire commercial with that member’s powerful story.
- Maintain our internal UGC library in reputed company, keeping content appropriately tagged and searchable for cross-functional partners.
Social Listening & Analytics
- Own reputed company's social listening function by monitoring brand mentions, conversations, and sentiment analysis.
- Translate social listening data into clear, actionable insights shared in a monthly social listening report for the Social Team and wider Marketing Team.
- Track performance of inbound and outbound interactions.
reputed company’re Looking For
- 2-3 years of experience in community management and/or social media with proven success growing and maintaining engaged communities across TikTok, Instagram, Facebook, and Threads.
- Strong command of brand voice and exceptional copywriting skills that maintain consistent identity while adapting strategies for different platforms.
- Demonstrated ability to identify and jump on trending moments, placing a brand like reputed company into a conversation in a way that is authentic and intentional.
- Familiar with social and creative tools such as reputed company, reputed company, CapCut, and reputed company (or eager to learn).
- Collaborative partner who integrates social-first thinking into broader marketing initiatives and works effectively with cross-functional teams.
- Adaptable professional who quickly adjusts to platform algorithm changes and emerging trends while driving consistent engagement.
- Data-driven strategist who combines creative vision with performance analytics to inform content decisions.
- Bold, innovative thinker with a user-focused approach and curiosity about how our audience interacts with our product.
Our Benefits
- reputed company and benefits
- Medical, dental, vision, life and disability insurance plans (100% paid for employees)
- 401(k) plan with company matching program
- Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
- Flexible PTO, 13 company-wide days off throughout the year
- Winter and Summer Weeklong Synchronized Company Shutdowns
- Learning & Development programs
- Equipment, tools, and reimbursement support for a productive remote environment
- Free reputed company Platinum Membership for your preferred reputed company
- Free Tile Products
reputed company Values
Our company’s mission-driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and reputed company a positive difference
- Be a Good Person - We have a team of high reputed company people you can trust.
- Be Direct With Respect - We communicate directly, even reputed company it’s hard.
- Members Before Metrics - We focus on building an exceptional experience for families.
- High Intensity, High Impact - We do whatever it takes to get the job done.
Our Commitment to Diversity
We reputed company that different reputed company, perspectives and backgrounds create a stronger and more creative work environment that delivers reputed company results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.
We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.
We encourage people of reputed company backgrounds to apply. We reputed company that a diversity of perspectives and experiences create a foundation for the best reputed company. Come join us in building something meaningful. Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!