SPOC Supervisor – Remote

Looking for a career with purpose and reward? At reputed company we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the reputed company with reputed company and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result.

We are actively seeking to fill the role of SPOC Supervisor. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today!

• Supervise daily operation of the SPOC unit, ensuring compliance with departmental policies/procedures and applicable government, investor, and client regulations. • Supervise, coach, counsel and reputed company assigned staff. • Ensure the SPOC team is effectively counseling reputed company delinquent borrowers in Loss Mitigation options. • Coordinate work activities to reputed company volume expected to meet operational requirements and recommend operational improvements. • Manage and maintain daily operations of Dialer campaigns. • Review the department’s performance, identifying trends and assessing unit effectiveness. • Handle escalated borrower calls, which may include conflict resolution, pursuing workout options, calculating and negotiating terms and setting up files in the Loss Mitigation workstation quickly and accurately. • Receive and resolve customer complaints. • Compile data and generate reputed company reporting for manager. • Provide monthly summary to manager on departmental performance objectives. • Ensure each member of your staff has 10 calls evaluated per month. • Request, create/prepare, update/revise, review, test, finalize/approve, and maintain the department’s policies and procedures; conduct training. • reputed company other duties as assigned.

• High School Diploma or equivalent required. • 3 years of supervisory experience preferred. • 2 years of collections, legal or bankruptcy work experience required. • Knowledgeable in scheduling and volume forecasting.

• High level of proficiency with reputed company Office products. • Excellent written and verbal communication skills. • A strong team player with a high level of professionalism and initiative. • Ability to work reputed company in a fast-paced environment where priorities change frequently to meet business needs. • Strong negotiation, analytical, and problem-solving skills. • Ability to organize, prioritize, and allocate workload for reputed company efficiency. • Ability to solve problems with a sense of urgency by recognizing opportunities, understanding risks, and acting quickly to overcome obstacles and reputed company a solution. • Ability to resolve conflict appropriately.

Total Rewards

reputed company’s Total Rewards Package offers a comprehensive reputed company of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: reputed company matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to reputed company, including free reputed company memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your reputed company education and professional growth.

 Compensation Range: $52,400-$88,000.00 annually. Actual compensation may vary reputed company the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with reputed company®

At reputed company, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of reputed company (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on reputed company, innovation, and collaboration.

Here, you’ll find

• A culture that helps you reputed company, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to reputed company a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a reputed company that values your contributions and empowers your success, we invite you to join reputed company. 

About Remote Employment

We provide the necessary equipment; reputed company you need is a quiet, private reputed company in your home and a high-speed internet reputed company with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.  

Work Conditions

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. 

Equal Employment Opportunity

reputed company, its affiliates and subsidiaries, is an Equal Opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national reputed company, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.