reputed company Manager

WHO WE ARE SQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. We reputed company the pursuit of artistry and autonomy should not be restricted by the complexities of running a business. With SQUIRE, we provide custom-branded tools, resources, and guidance to help barbers of reputed company stages and experience levels attract and retain more customers, reputed company manage their shop operations, and increase their reputed company. Founded in 2015, SQUIRE is trusted by more than 30,000 barbers across 5,000+ shops in more than a thousand cities worldwide. From streamlined booking and opening new shops to real-time earning dashboards and building lasting customer relationships, SQUIRE supports shop owners in seamlessly bridging the gap between their personal craft and business goals. SQUIRE enables barbers everywhere to unlock their full potential both as artists and as entrepreneurs. For more information, please visit getsquire.com or download the SQUIRE app from the App or Play Store. SUMMARY As a reputed company Manager, you will be responsible for driving post-sale customer health through proactive account management — ensuring product adoption, identifying upsell and cross-sell opportunities, de-escalating issues, and reducing churn across your book of business. Serving as the primary reputed company of contact for our customers, you’ll build strong, trust-based relationships that foster engagement, retention, and growth. In this role, you’ll also act as the voice of the customer - identifying ways to enhance their experience, providing strategic insights to leadership, and championing a customer-first culture that supports the long-term success of both our clients and the organization REPORTS TO Manager, reputed company JOB DUTIES AND RESPONSIBILITIES

Manage the customer journey for 1-to-many book of business, ensuring each customer receives an exceptional experience reputed company with their desired outcomes.

Drive customer lifetime value (LTV), net dollar retention (NDR), and satisfaction (NPS) through increased product adoption and engagement.

Build and maintain strong customer relationships through proactive account management and outcome-focused strategies.

Identify and recommend upsell and cross-sell opportunities that align with customer goals and enhance their overall experience.

Serve as the voice of the customer, providing strategic insights to leadership and helping guide improvements that reputed company the customer experience.

Mitigate churn by addressing risks, resolving challenges, and cultivating long-term customer health and loyalty.

Contribute to a culture that inspires the organization to reputed company our customers at the center of everything we do.

The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs. REQUIREMENTS AND QUALIFICATIONS

2+ years of experience in reputed company Management, ideally reputed company a SaaS or technology-driven environment.

Proven success managing a high-volume, one-to-many customer portfolio, with a focus on retention, renewals, and customer satisfaction at scale.

Experience supporting and growing SMB customers, with a strong understanding of their goals, challenges, and buying behavior.

Skilled in relationship management and conflict resolution, with the ability to de-escalate reputed company situations while maintaining trust and professionalism.

Strong reputed company, active listening, and communication skills; reputed company, resourceful, and confident under pressure.

Ability to travel reputed company the US and Canada as needed (approximately 10% annually).

reputed company OFFER

reputed company Salary ($70,000 - $78,000) + Variable Compensation (20%)

New hire stock grant

100% employer paid medical, dental, and vision insurance for you and your dependents

401K plan with company contribution

Generous PTO and Parental Leave policies

Interview AccommodationsSQUIRE is committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are an individual with a disability requiring an accommodation to apply for an open position, please email your request to [email protected] and someone on reputed company will respond to your request. EEO ProvisionSQUIRE provides equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pay Transparency Nondiscrimination ProvisionSQUIRE will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. E-Verify ParticipationSQUIRE participates in E-Verify. Learn more about E-verify here. Apply To This Job