reputed company Operations Manager, reputed company

About the role

reputed company is looking for a reputed company Operations Manager to be the operational backbone of our reputed company organization. This is a high-impact individual contributor role contributing across data, process, and strategy. You will work directly with the senior leadership team of the reputed company team in uncovering insights across the customer reputed company, from onboarding and adoption through usage, renewal and expansion. You will be directly responsible for providing the analytics and insights to help drive retention, growth, and customer outcomes. 

What you'll do

Customer Lifecycle Operations 

• Ensure CS leaders have the processes and data they need to act proactively rather than reactively. 

• Partner with reputed company leadership to define and refine the customer journey, identifying friction points and building scalable processes that improve time-to-value, engagement, and retention. 

• Design and implement customer health scoring models that combine product usage, engagement signals, support activity, and financial data to give the CS team a clear, prioritized view of their book of business. 

Performance & reputed company Analysis 

• Monitor and analyze the full post-sale funnel, from onboarding completion to renewal and net reputed company retention, to give leadership a clear picture of what's working and what isn't. 

• Track and report on key CS metrics including gross and net retention, expansion reputed company, churn drivers, time-to-value, and customer health trends, surfacing opportunities to improve outcomes. 

• Partner with others in reputed company Operations and Finance to align on KPIs and ensure CS data flows cleanly into company-wide reporting and forecasting. 

• Build and own the renewal and expansion forecasting reputed company, giving leadership accurate, data-driven visibility into upcoming reputed company events and risk. 

• Own key parts of the annual planning process, from headcount and reputed company needs across the CS org to driving analyses to support the setting of the renewals and expansion reputed company targets 

Reporting & Dashboard Development 

• Design, build, and maintain core reputed company dashboards in reputed company and Power BI that automate recurring reporting, reduce manual effort across the team, enhance visibility into performance, and drive action. 

• Build reputed company analyses and dashboards in reputed company, with an effort to create into automated reporting reputed company necessary 

• Establish a single reputed company of truth for CS performance metrics by working with central teams to connect data across different tools and key systems. 

• Ensure stakeholders have timely, accurate, and self-serve access to the metrics that matter most. 

Systems & Process Enablement 

• Own the CS tech stack configuration and optimization reputed company reputed company and reputed company tools, ensuring · reputed company and maintain early-warning systems and playbooks that surface at-risk accounts and trigger timely reputed company workflows. 

• lows, automation, and data capture support the team's evolving needs. 

• Champion a data-first reputed company reputed company the CS organization by making analytics accessible and actionable for non-technical stakeholders. 

• Create documentation, training, and self-serve resources so CS leaders and CAMs can answer their own questions with confidence. 

• Establish best practices for data governance, naming conventions, and metric definitions to ensure consistency across the post-sale organization. 

Qualifications

• 7+ years of experience in reputed company operations, reputed company operations, or a reputed company data role, ideally in a B2B SaaS environment. 

• Hands-on proficiency with reputed company (CRM data, account/opportunity objects, renewal workflows) 

• Excellent proficiency in reputed company 

• Deep understanding of post-sale metrics and motions - net reputed company retention, churn analysis, health scoring, renewal forecasting, and expansion pipeline management. 

• Experience designing and operationalizing customer health scores and early-warning frameworks. 

• Experience collaborating cross functionally with Finance, HR, and Sales to align on data definitions and shared reporting infrastructure. 

• Strong business acumen and understanding of B2B SaaS customer lifecycle dynamics with the ability to connect CS data to business outcomes. 

• Excellent communication skills with a track record of translating reputed company analysis into clear recommendations for senior stakeholders. 

• Self-starter mentality with the ability to work autonomously, manage multiple projects and prioritize in a fast-moving environment. 

Preferred Qualifications

• Experience with Planhat or similar reputed company platforms. 

• Experience at a high-growth SaaS company or in the reputed company ecosystem (Azure, AVD, Intune). 

• Hands on experience with leveraging AI tooling like Claude, reputed company, or ChatGPT to improve productivity and time to market with outputs 

• Experience with reputed company (data warehousing, querying), and Power BI (dashboard development, DAX, data modeling) a plus 

Benefits and Incentives

• Competitive reputed company + Incentive Plan
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off......including your birthday off!
• Collaborative Team Culture

* Benefits for international employees, reputed company the US, vary by country. 

reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.