Experienced Customer Service Representative – Flight Service Administration

Join arenaflex, a world-renowned airline, in this exciting opportunity to grow your career as an Experienced Customer Service Representative – Flight Service Administration. As a member of the Flight Administration Group within the Client Experience Division, you will play a vital role in ensuring the smooth operation of airline steward organization obligations.

Introduction

At arenaflex, we're not just looking for employees – we're looking for individuals who share our passion for delivering exceptional customer experiences. If you're ready to embark on a journey of growth and self-discovery, while making a meaningful impact on our customers' lives, then this is the perfect opportunity for you.

Why You'll Love This Job

As an Experienced Customer Service Representative – Flight Service Administration, you will be responsible for handling a wide range of tasks, including:

• Handling telephone requests and performing various duties related to planning airline steward organization obligations in both the Semi-computerized Business Exploration Climate (Saber) and Team Movement Global positioning framework (Felines)
• Understanding and explaining arrangements and procedures as per the AA/APFA Joint Collective Bargaining Agreement
• Managing a high volume of calls, communicating with various departments, including airline stewards, different levels of management, and the association addressing airline stewards
• Reporting conversation records with accuracy and as soon as possible
• Providing consistent and clear information to clients and understanding issues presented on the telephone and furnishing solutions as per policy and procedure

Key Responsibilities

* Handle telephone requests and perform various duties related to planning airline steward organization obligations

• Understand and explain arrangements and procedures as per the AA/APFA Joint Collective Bargaining Agreement
• Manage a high volume of calls and communicate with various departments
• Report conversation records with accuracy and as soon as possible
• Provide consistent and clear information to clients and understand issues presented on the telephone and furnish solutions as per policy and procedure

Favored Capabilities

* Education and earlier professional training

• Experience working with a provisional work group and knowledge of the airline steward JCBA
• Past call center/contact center experience
• Skills, Licenses, and Certifications:

+ Knowledge of Microsoft Office + Knowledge in Saber, DECS, and RES + Ability to make independent decisions and collaborate with director and colleagues + Willing and able to work additional hours to address operational issues + Willing and able to work rotating shifts, including weekends and holidays + Strong customer service and interpersonal skills with the ability to communicate effectively with all levels throughout the organization

What You'll Get

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Medical benefits: On the very beginning, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health programs: We believe you should be your best self – that's why our health programs give you the right tools, resources, and support you need.
• 401(k) program: Accessible upon hire, and, contingent upon the workgroup, business contributions to your 401(k) program are available after one year.
• Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join Our Team!

At arenaflex, we're proud to be an inclusive and diverse workplace, where everyone has the opportunity to grow and thrive. Our 20+ Representative Business Asset Groups are focused on connecting our employees to our customers, suppliers, networks, and investors, helping employees reach their full potential and creating a comprehensive workplace to address and surpass the challenges of our diverse world. If you're ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the biggest carrier on the planet running smoothly as we care for people on life's journey, then join us today!

Apply Now!

Don't miss this fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today. Apply To This Job Apply for this job