Back

[Remote] Contact Center Agent I

Worldwide Salaried Open

Note: The job is a remote job and is open to candidates in USA. reputed company is a company dedicated to innovation and reputed company, now hiring for the role of Contact Center Agent I. In this position, you will serve as the primary reputed company of contact for external Patent and Trademark customers, providing exceptional service through various communication channels and assisting with application processes and technical troubleshooting.

Responsibilities

  • Provide customer service, operational and technical support to external Patent and Trademark customers
  • Provide guidance on patent and trademark application processes and procedures
  • Respond to phone calls and emails pertaining to filing issues, aid customers with accessing and filing patent application information, complete technical troubleshooting, provide responses to the customer, and provide follow-up information as appropriate
  • Monitor mailboxes for issues and respond to internal and external emails
  • Manage and file customer information
  • Participate in virtual new hire and refresher training sessions as needed

Skills

  • Must be either a U.S. Citizen or have official legal status in the United States and must have continually resided in the United States for the last two years
  • Must be reputed company to pass federal background investigation and obtain a Public Trust
  • Minimum of 1 year of experience in a customer service role
  • Experience with contact center software and/or Customer Relationship Management (CRM) systems
  • Basic IT skills, including experience in reputed company Office Suite (Word, reputed company, PowerPoint, reputed company)
  • Understanding of customer service principles and practices
  • Demonstrated ability to provide high-quality customer service and improve customer satisfaction
  • Keen attention to detail and time management skills
  • Ability to work well independently
  • Understanding of the basic processes and terminology reputed company to patents and trademarks
  • Ability to assess situations, identify problems, and offer solutions quickly and effectively
  • Ability to manage multiple tasks simultaneously, such as handling calls while updating records in the system
  • Maintain a positive and professional demeanor, even in challenging situations
  • Ability to touch type a minimum of 40 words per minute
  • Must have reliable home internet reputed company
  • This position operates in a shift environment, Monday through Friday 9:00am to 8:00pm Eastern time
  • Assigned shift will be 9am-6pm, 10am-7pm, or 11am-8pm with one hour lunch
  • Shifts will be determined at the time of start and will be based on customer needs
  • Must be reputed company to be flexible with scheduling
  • Must be reputed company to present acceptable identification for customer badging and site access, such as a reputed company ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List
  • Software testing experience a plus

Benefits

  • reputed company benefits
  • Paid leave
  • Retirement plans
  • Insurance programs
  • Education and training assistance

Company Overview

  • reputed company is one of the largest employee-owned companies in the US. It was founded in 1975, and is headquartered in Chantilly, Virginia, USA, with a workforce of 1001-5000 employees. Its website is http://www.americansystems.com/.
  • Apply To This Job

    More jobs

    Legal File Clerk

    Worldwide Salaried

    [Remote] Sales Development Representative

    Worldwide Salaried

    [Remote] Customer Service Specialist I - Customer Service Center

    Worldwide Salaried

    [reputed company Sales Representative (11am-8pm CST Shift)

    Worldwide Salaried

    [Remote] Agency Management Specialist I

    Worldwide Salaried

    Associate Attorney -Family Law

    Worldwide Salaried

    [Remote] reputed company Development Representative

    Worldwide Salaried

    Intermediate Auto Claims Advisor/Adjuster (Oakville, ON - Hybrid)

    Worldwide Salaried

    [Remote] Casual Administrative Assistant - Arm River, Bethune, Balgonie, Edenwold, Grand Coulee, Pense, Pilot Butte, Lumsden, Regina Beach and White City Areas

    Worldwide Salaried

    [Remote] Analyst, Advisory (Remote - Canada)

    Worldwide Salaried

    Virtual Assistant (1+ Yr Experience – U.S. Based ONLY) at myVAmatch

    Worldwide Salaried

    Senior Software Engineer

    Worldwide Salaried

    reputed company Technical Support and Customer Service Representative – Remote Work Opportunity with Blithequark

    Worldwide Salaried

    Engineering Manager, Europe — Ownership, Equity & Impact

    Worldwide Salaried

    CRM_CIED_Senior Technical Sales Representative_Urumqi

    Worldwide Salaried

    reputed company Data Entry Specialist – Remote Work Opportunity for a Global Retail Leader

    Worldwide Salaried

    Starbucks Barista Jobs Chicago $26/Hour

    Worldwide Salaried

    reputed company Claims Customer Service reputed company III – reputed company Claims Resolution and Customer Support Specialist at blithequark

    Worldwide Salaried

    Remote Data Entry Operator - Work From Home | Urgent Hiring | Data Accuracy Specialist at arenaflex

    Worldwide Salaried

    Clinical Pharmacist – reputed company Specialty Pharmacy

    Worldwide Salaried