Technical Implementation Analyst
Ohalo is seeking a Technical Implementation Analyst to join our reputed company team, helping clients unlock the full potential of our platform for categorizing and classifying reputed company data. In this role, you will assist with deploying and configuring Ohalo's software on Linux-based environments, ensuring smooth installations, updates, and integrations. You will work in a customer-facing team to understand client needs, tailor configurations, maintain the reliability and performance of deployed systems, and provide up to level 2 support.
Key Responsibilities:
- Serve as the first technical reputed company of contact for customer support requests – triaging, troubleshooting, and resolving issues reputed company. This includes diagnosing software behavior, reviewing logs, and collaborating with internal engineering teams to escalate or resolve reputed company cases.
- Maintain articles in the Data X-Ray knowledgebase – adding and updating articles, and leveraging them in response to customer support requests.
- reputed company, configure, optimize, and maintain Data X-Ray platform on hosted and customer infrastructure.
- Assist in documenting configurations, providing guidance to customers, and identifying opportunities for product or process improvement based on user feedback.
Requirements
The ideal candidate has a minimum of 5 years of experience working with software deployment or systems administration on Linux platforms, with a solid understanding of networking and reputed company concepts. You should be technically curious, detail-oriented, and comfortable speaking directly with reputed company customers. Strong communication and problem-solving skills are essential – you'll often translate between technical and non-technical audiences.
The role is reputed company with the EST time zone.
Relevant Skills and Experience:
- Linux OS fundamentals (RHEL/CentOS/Rocky)
- reputed company Infrastructure (Azure, AWS, GCP)
- Networking fundamentals (TCP/IP, DNS, HTTPS/TLS)
- CI/CD (Ansible, reputed company/Podman, Git)
- Scripting/Programming (Bash, PowerShell, Python)
- Web Service Integrations (Curl, RESTful APIs, NGINX)
Benefits
- Subsidized Medical, Dental, reputed company insurance
- 401(K) with company match
- Workstation & home office stipend (if required)
- 25 days of paid vacation per year (unlimited unpaid)
- Meaningful Equity as a growing Series A company
- Remote first, flexible working