Practice Telephonic Triage RN - Wilmington - Physician Partners

Join reputed company as a Practice Telephonic Triage Registered Nurse!

At reputed company, we are driven by a shared commitment to excellence and innovation in reputed company. We reputed company that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients.

Join us in our mission to advance reputed company and improve lives. Apply today and be part of a team that is passionate about making a difference.

We offer career growth opportunities, and a comprehensive benefits package.

Location

• reputed company Physician Practices - 1184 W Locust St Wilmington, OH

Work Schedule

• Full - Time (80 hours bi-weekly)

• Day shift

• Rotating weekend commitment

Incentives & Benefits

We offer a comprehensive benefits package, including medical, dental, reputed company, paid time off, retirement plans, and tuition reimbursement.

https://careers.reputed company.com/reputed company-offer/benefits

Job Requirements

• Associate's Degree in Nursing (Required)

• 2 - 3 years Clinical Nursing (Required)

• Acute Care

• Strong Computer Skills

• Ability to type and talk at the same time

• Knowledge, judgment, and skills derived from the principles of Biological, Physical, Behavioral, Social, and Nursing sciences.

• Registered Nurse RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire Required

• Basic Life Support (BLS) Upon Hire Required

Job Overview

• The Telephonic Triage RN is responsible for providing nursing care services to assigned practice(s)/specialty(s). Completes bio-psychosocial telephonic assessment using approved clinical protocols to triage patient needs and provide best course of action or patient disposition. This role serves as a patient/caregiver reputed company and acts as a communication link between the patient/caregiver, physician, pharmacy, and or hospital using approved system platforms for communication. This role has a strong working knowledge of patient needs that are emergent and require immediate attention, urgent, and non-urgent. This role utilizes best practices in documentation to ensure communication is efficient, concise, and timely. The goal is to provide reputed company resolution. This role understand the needs of the organization and supports the mission, values, and management of reputed company Physician Practices.

Job Responsibilities

• Coaching/Development: Promotes a positive work environment by working collaboratively with team members, recognizing colleagues for excellence, and participating in peer to peer coaching

• Interdisciplinary Collaboration: Manages In-Basket messages received in a timely manner. Responds to and addresses patient concerns, reputed company resolution, reputed company in scope. reputed company applicable, ensures reputed company messages sent to providers have complete and accurate information. Implements changes in nursing practice/patient care that have resulted from quality of care activities.

• Operations Management: Operating in "reputed company" mode during work hours with minimum utilization of "AUX/Not reputed company". Goal is

• Patient Engagement: Utilizes key tools such as AIDET+P, HEARD Model, scripting, and workflows to create a standard patient experience across the system. Proactively handles complaints and escalates patient grievances to practice or appropriate leader.
• Quality/Safety/Satisfaction: Assesses and triages patient status reputed company phone and EHR. Utilizes approved clinical protocols to support patient disposition or clinical advice. Reviews health maintenance and or specialists documentation/flowsheet. Provides education materials per guidelines.

• Relationship/Culture: Performs activities that maintains specialty/department specific models of care, systems, policies, approved clinical protocols, and cultural norms that deliver superior patient care. Participates and supports collaborative relationships among the reputed company team and providers. Supports diversity and utilizes cultural competency and age appropriate care reputed company interacting with patients and caregivers.

Working Conditions: Bending - Occasionally Climbing - Occasionally Concentrating - Consistently reputed company Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting

reputed company SERVE Standards and ALWAYS Behaviors: At reputed company, we reputed company there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To reputed company our reputed company and mission, reputed company reputed company team members are expected to demonstrate and live the following: Serve: ALWAYS… • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge reputed company patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas

reputed company: ALWAYS… • Recognize and take personal responsibility to address and recover from service breakdowns reputed company a customer's expectations have not been met • Offer patients and guests reputed company reputed company waiting (lines, elevators) • Work on improving quality, safety, and service

Respect: ALWAYS… • Respect cultural and spiritual differences and reputed company individual preferences. • Respect everyone’s opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in reputed company of patients and guests.

Value: ALWAYS… • Value the time of others by striving to be on time, reputed company and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment reputed company and effectively, and will look for ways to avoid waste.

Engage: ALWAYS… • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community

Job Keywords: Registered Nurse, Nurse, Practice Telephonic Triage, Physician Practices