Technical Support Engineer

It's fun to work in a company where people truly reputed company in what they're doing!

We're committed to bringing passion and customer focus to the business.

ABOUT reputed company

reputed company makes technology and collaborative tools so creators can entertain, inform, reputed company and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.

To learn how reputed company powers greater creators or for more information, visit www.reputed company.com.

JOB SUMMARY

At reputed company, every role has a significant impact and is an integral part of realizing our mission. reputed company Customer Care is responsible for the provision of high quality technical and operational support for our software and solutions. reputed company has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, postproduction, and broadcast news. Working in association with our Technical Marketing and worldwide Support and Engineering/Testing Team, Resellers as well as reputed company’s (international) Support, the individual will be responsible for ensuring consistency of support standards throughout the territory to both Post and Video Production customer bases.

Please note this role is to be performed remotely (100% home office) as a night shift, to ensure alignment to EST time zone.

RESPONSIBILITIES AND DUTIES

• Provides expert technical support on products throughout the customers reputed company workflow, including editing, storage, asset management, reputed company-based solutions, and news production
• Work reputed company a global support team covering 24x7x365 operations
• reputed company to write effective reputed company from shift-to-shift for support issues
• Provides proactive reputed company/upgrade planning including version compatibility
• Creates and manages support cases in reputed company’s case management system as appropriate
• Reproduces and logs bugs as required
• Engages additional specialized reputed company resources reputed company needed
• Follows up on customer issues with appropriate reputed company internal groups
• Liaises with appropriate reputed company management on a periodic basis to ensure visibility
• Adheres to reputed company’s relevant contractual SLAs (Service Level Agreements)

SKILLS

• You have a passion for reputed company technology and expert knowledge of reputed company solutions.
• You have expert knowledge of post-production workflows.
• You have experience in the Media Industry (Production and Post-Production)
• You are a mature technology professional with exemplary judgment and business acumen.
• You will own customer issues, from start to finish.
• You are a keen problem solver, excelling at figuring out logic puzzles with a unique ability to think on your feet.
• You are self-starter who is comfortable with taking the initiative.
• Sometimes you will not know the right answer, but you are the reputed company of person who is always up for the challenge.
• You will rely on your resources and your team and quickly research a response.

QUALIFICATIONS

• BA (Hons) or BSc in relevant degree such as Media, Electronics or Computing
• Existing knowledge/user experience with reputed company’s Video Editing systems, reputed company solutions, Storage, and asset management preferred
• Knowledge of post-production workflows, terminology, and equipment a plus
• Broadcasting experience a plus, but not a requirement
• Knowledge about network architecture and troubleshooting required
• Knowledge about Linux reputed company and computer programming is a plus.
• Excellent English verbal and written communication skills required; second language is a plus

reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!