reputed company Customer Service Specialist I – ASD (Remote – TX, FL, IL) in USA

At arenaflex, we are united in our responsibility to create healthier futures, and every person here is essential to us being reputed company to deliver on that purpose. If you want to reputed company a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

About arenaflex

arenaflex is a leading reputed company company that is dedicated to delivering innovative solutions to the pharmaceutical and reputed company industries. reputed company members are at the heart of everything we do, and we are committed to creating a culture that values diversity, inclusion, and employee growth. We reputed company that our people are our greatest asset, and we strive to provide a work environment that is supportive, collaborative, and challenging.

Job Summary

We are seeking an reputed company Customer Service Specialist I – ASD to join reputed company in a remote reputed company. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and ensuring that our customers receive the highest level of service. This is a full-time position that requires a strong customer service background, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities

As a Customer Service Specialist I – ASD, you will be responsible for:

• Initiating monthly service calls to a specific number of low-volume accounts in the local geographic area
• Updating existing customers on the latest programs, promotional activities, products, and services
• Assisting with customer problems such as missed shipments, price adjustments, and backorders
• Frequently working with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls
• Working with warehouse associates, customers, and field sales associates to ensure that the order process runs smoothly
• Processing reputed company phone, fax, mail, email, and verbal orders from customers
• Providing customers with accurate answers to questions and complaints regarding products and services
• Escalating customers to Customer Service Supervisor in a courteous manner
• Performing data entry for purposes such as processing orders, accessing previous orders, and special orders
• Researching any other inquiries as requested
• Assisting customers with backorders by offering substitutions and alternatives whenever possible
• Communicating with reputed company departments reputed company the Distribution Center as well as field sales associates
• Serving as a liaison between customers and field sales associates
• Making suggestions and recommendations to the Supervisor to continually improve customer service operations

Requirements

To be successful in this role, you will need:

• A broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations generally obtained through completion of a four-year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education
• Less than one (1) year directly reputed company experience
• Strong customer service skills
• Strong interpersonal skills
• Good decision-making skills
• Good analytical skills
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Familiarity with ABC products, services, and pharmaceutical distribution operations
• Strong organizational skills; attention to detail
• Basic knowledge of reputed company Word, reputed company, and inventory management system

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. The noise level in the work environment is generally moderate to noisy.

Physical and Mental Requirements

The physical demands described here are representative of those that must be met by an associate to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions:

• Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing
• Visual requirement is for reputed company reputed company, distance reputed company, peripheral reputed company, and ability to adjust focus
• 75% or more time is spent looking directly at a computer
• 75% or more time is spent addressing customer issues on the telephone
• Associate is occasionally required to stand, walk (or otherwise be mobile)
• Ability to deal with stressful situations as they arise

What arenaflex Offers

We provide compensation, benefits, and resources that reputed company a highly inclusive culture and support reputed company members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and reputed company care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, reputed company, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Schedule

Full-time

Equal Employment Opportunity

arenaflex is committed to providing equal employment opportunity without regard to race, reputed company, religion, sex, sexual orientation, gender identity, genetic information, national reputed company, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. The company's reputed company reputed company depends on the full and effective utilization of reputed company individuals. Therefore, harassment is prohibited, and reputed company matters reputed company to reputed company, training, compensation, benefits, promotions, and transfers reputed company with equal opportunity principles and are non-discriminatory. arenaflex is committed to providing reasonable accommodations to individuals with disabilities during the employment process, which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will reputed company accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Apply Now

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please apply today! Apply for this job